Installation Guide
Terminating an In-progress Data Migration..............................................................................................77
Using the EDMT to Verify System Conditions..........................................................................................77
Distributor AW/HDS Common Ground Upgrade.......................................................................................78
Setting Up a Temporary ICM/IPCC AW/HDS...........................................................................................80
Setting Up a Temporary ICM/IPCC AW/HDS for an ICM/IPCC 5.0(0) or an ICM/IPCC 6.0(0) System.80
Setting Up a Temporary ICM/IPCC AW/HDS for an ICM/IPCC 7.0(0) System....................................80
Non-HDS Distributor AW Technology Refresh Upgrades.........................................................................81
Non-HDS Distributor AW Common Ground Upgrades.............................................................................82
Client AW Technology Refresh Upgrades.................................................................................................82
Client AW Common Ground Upgrade......................................................................................................83
Installing WebView Server(s) Not Collocated on the AW/HDS.................................................................84
9. Logger Upgrade Procedures.....................................................................................................................85
Logger Pre-upgrade Preparation..............................................................................................................85
.............................................................................................................................................................85
Logger Technology Refresh Upgrade: Side A/B.......................................................................................85
Logger Common Ground Upgrade: Side A/B...........................................................................................87
10. CallRouter Upgrade Procedures.............................................................................................................91
CallRouter Pre-upgrade Preparation........................................................................................................91
.............................................................................................................................................................91
CallRouter Technology Refresh Upgrade: Side A/B.................................................................................91
CallRouter Common Ground Upgrade: Side A.........................................................................................92
How to Bring Side A into Service.............................................................................................................93
CallRouter Common Ground Upgrade: Side B.........................................................................................95
Verify the basic operation of the B Side CallRouter and Side B Logger...................................................95
11. Peripheral Gateway (PG) Upgrade Procedures......................................................................................99
PG Pre-upgrade Preparation....................................................................................................................99
.............................................................................................................................................................99
Upgrading PGs.........................................................................................................................................99
PG Technology Refresh Upgrade...........................................................................................................100
PG Common Ground Upgrade...............................................................................................................102
Upgrading Outbound Option Dialers......................................................................................................103
Outbound Option Dialer Technology Refresh Upgrade..........................................................................104
Outbound Option Dialer Common Ground Upgrade..............................................................................104
Upgrading Standalone CTI OS Servers.................................................................................................105
Standalone CTI OS Server Technology Refresh Upgrade.....................................................................105
Standalone CTI OS Server Common Ground Upgrade.........................................................................106
12. Network Gateway Upgrade Procedures................................................................................................111
Gateway Technology Refresh Upgrade..................................................................................................111
Gateway Common Ground Upgrade......................................................................................................112
13. Upgrading a Localized ICM/IPCC System............................................................................................115
Localization Upgrade Considerations.....................................................................................................115
Upgrading from ICM/IPCC 5.0(0)...........................................................................................................115
Upgrade from ICM/IPCC 6.0(0)..............................................................................................................116
14. CIS Upgrade Procedures......................................................................................................................117
15. CTI OS Agent and Supervisor Desktop Upgrade Procedures..............................................................119
CTI OS Agent and Supervisor Desktop Technology Refresh Upgrade..................................................119
CTI OS Agent and Supervisor Desktop Common Ground Upgrade......................................................119
Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
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