Installation Guide
Table of Contents
Preface ...........................................................................................................................................................1
Purpose .....................................................................................................................................................1
Audience ....................................................................................................................................................1
Organization ..............................................................................................................................................2
Related Documentation .............................................................................................................................2
Conventions................................................................................................................................................2
Obtaining Documentation and Submitting a Service Request...................................................................3
Documentation Feedback...........................................................................................................................4
Part 1. Pre-upgrade Preparation....................................................................................................5
1. ICM/IPCC Upgrade Planning......................................................................................................................7
Upgrade Planning.......................................................................................................................................7
Hardware Requirements........................................................................................................................8
Pre-upgrade Testing...............................................................................................................................8
Network Inventory..................................................................................................................................9
Data Backup Plan..................................................................................................................................9
Pre-upgrade Preparation for All ICM Servers......................................................................................10
Network Configuration Backup............................................................................................................10
Default Routing Plan ...........................................................................................................................10
Test Plan..............................................................................................................................................11
Schedule of Activities...........................................................................................................................11
Definition of Upgrade Steps.................................................................................................................12
Post-upgrade Test Definition................................................................................................................12
Stakeholder Notification.......................................................................................................................12
Related Documents.............................................................................................................................13
Part 2. ICM/IPCC Software Upgrade............................................................................................15
2. Getting to the Baseline..............................................................................................................................17
Baseline Requirements............................................................................................................................17
3. Common Ground Upgrades vs. Technology Refresh Upgrades................................................................21
ICM/IPCC Upgrade Methods....................................................................................................................21
4. Introduction to ICM/IPCC Upgrade...........................................................................................................23
ICM/IPCC Upgrade Overview...................................................................................................................23
High Level ICM/IPCC 7.0 Upgrade Overview......................................................................................24
5. ICM/IPCC 7.0(0) Upgrade Time and Space Requirements......................................................................27
Introduction...............................................................................................................................................27
Database Migration Performance.............................................................................................................28
Prerequisites........................................................................................................................................28
Calculate Necessary File Size.............................................................................................................29
How to calculate the required disk space for the migration.................................................................29
Temp DB Size......................................................................................................................................30
Upgrade Paths.....................................................................................................................................30
Time Guidelines and Migration Performance Values................................................................................31
Typical Database Migration Performance Values.................................................................................31
Backup, Network Copy, and Restore – Technology Refresh Only.......................................................31
Run Timings, Technology Refresh and Common Ground....................................................................32
Performance Considerations...............................................................................................................33
Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
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