Installation Guide

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Account Manager
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Partner
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Support Engineer
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ACD and VRU Vendors
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Customer Operations and Emergency Management Center
Related Documents
When planning ICM system upgrades, familiarize yourself with Cisco Intelligent Contact
Management (ICM) documentation relative to ICM, IPCC, and Remote Monitoring Suite.
Review and have available the following documents when performing an ICM/IPCC 5.0(0) or
6.0(0) to ICM/IPCC 7.0(0) system upgrade:
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Cisco ICM/IPCC Software Documentation Set (http://www.cisco.com/en/US/products/
sw/custcosw/ps1001/tsd_products_support_series_home.html)
Note: Carefully scrutinize the documentation set to ensure you understand the impact of the
upgrade process on any key functionality.
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Release Notes for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
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Chapter 1: ICM/IPCC Upgrade Planning
Upgrade Planning