Installation Guide

Table 16: Production HDS/Distributor AW Upgraded before the Central Controller Upgrade Maintenance Window
Warning: In order to complete an upgrade successfully, the order of upgrade as defined
in this checklist MUST be followed.
Warning: When upgrading a hosted system with multiple instances, you must upgrade
the instances in sequential order (as created).
CommentsAction/ReferenceStep/Completed
Complete the applicable baseline requirements:1. Upgrade the production system
to the required baseline.
•
Ensure all ICM nodes are at ICM/IPCC Release 5.0(0)
or ICM/IPCC Release 6.0(0).__________
•
Ensure all ICM/IPCC nodes are running Windows 2000
SP4.
•
Ensure the Logger and HDS are running SQL Server
2000 SP4.
•
Ensure the CAD is at Release 4.6 or 6.0 on Windows
2000 Server SP4 and MSDE 2000 SP3a.
•
Ensure the CTI OS desktops are at Version 4.7, 5.0, 5.1,
or 6.0.
•
Ensure CEM, CCS, CMB at Version 5.0.
•
Ensure DCA is at Version 2.1.
•
Ensure CCM is at Version 3.3, 4.0, or 4. 1, with the
compatible IP IVR or CVP (ISN) version.
•
Ensure all ACDs are at a version compatible with
ICM/IPCC 7.0(0).
•
Ensure the hardware meets BOM specifications.
•
Create and configure the Active Directory environment
for ICM/IPCC.
•
Run the Windows firewall configuration scripts to
enable network connectivity.
•
Ensure the ICM/IPCC Support Tools Server is upgraded
to Version 2.0.
•
Perform a backup of the existing servers and verify the
backups.
For additional information refer to Baseline Requirements
(page 17).
Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
163
Chapter 20: Upgrade Checklists
Common Ground Upgrade Checklists