Installation Guide

Examples of the additional software include:
•
IPCC including CallManager and IP IVR
•
CTI desktop/client
•
Unity
•
Personal Assistant
•
Auto Attendant
•
Recording solutions
Hardware Requirements
The ICM system hardware (that is, hard drive(s), memory, etc.) must meet certain requirements
to run ICM software release.
Hardware specifications play a critical part in the successful operation of an ICM system. Audit
all servers prior to the upgrade to determine if a hardware upgrade is required.
First, review the ICM 7.0(0) hardware and software specifications. The minimum hardware
requirements to upgrade to ICM software Release 7.0(0) are found in the Cisco ICM/IPCC
Enterprise and Hosted Edition Hardware and System Software Specification (Bill of
Materials) (http://www.cisco.com/en/US/products/sw/custcosw/ps1001/
products_user_guide_list.html).
Pre-upgrade Testing
At the beginning of the maintenance window create a pre-upgrade test plan to establish the
benchmark. This benchmark is used when you run the post-upgrade tests you develop to test
your ICM system during the various stages of the upgrade process.
The following are examples of typical ICM system pre-upgrade tests:
•
Application test
•
System integrity tests:
–
Process testing
–
Redundancy testing
–
Alarm testing
–
Historical reporting testing
–
WebView reporting testing (option)
Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
8
Chapter 1: - ICM/IPCC Upgrade Planning
Upgrade Planning