Installation Guide

up on the newer version, and restored on the final version following the CAD software
install.
•
Over the top install
–
An installation from one build of the CAD software to the next (for example, build x to
build x+1) has no backup and restore of the configuration. The software configuration is
set to a new install.
Note: For a single step or a multiple step upgrade, an intermediate configuration point exists
when the new CAD software is installed. The intermediate configuration is the “default” system
configuration. When the pre-CAD V7 system configuration is restored, the default system
configuration may be over written.
Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
122
Chapter 16: - Cisco Agent Desktop (CAD) Upgrade Procedures