Installation Guide

Step 8
If CTI OS server is to be installed on the same server as the PG, run setup on the CTI OS 7.0
CD to install the CTI OS server. Input the appropriate domain name and other configuration
elements as they apply to the new environment.
Step 9
If this is a CallManager PG or a Generic PG with a CallManager PIM, upload the JTAPI Client
from CallManager.
How to Install the Cisco JTAPI Client on the Generic IPCC PG
The Cisco JTAPI Client is a Java Telephony Application Programming Interface implementation
that communicates with the Cisco CallManager.
After installing the Generic IPCC PG, you must install the Cisco JTAPI Client so that the PG
can communicate via JTAPI with Cisco CallManager. You install the Cisco JTAPI Client from
Cisco CallManager Administration.
a.
Open a browser window on the PG machine.
b.
Enter the URL for the CallManager Administration utility: http://<CallManager machine
name>/ccmadmin.
c.
Enter the user name and password that you created when installing and configuring Cisco
CallManager (Lab Value: cm_pg_user).
d.
Choose Application > Install Plug-ins.
e.
Click the icon next to Cisco JTAPI. A File Download box opens.
f.
Choose Run this program from its current location. Click OK.
g.
On the Security Warning box, click Yes to install.
h.
Choose Next or Continue through the remaining Setup screens. Accept the default
installation path.
i.
Click Finish.
j.
Reboot the machine to ensure proper operation of JTAPI.
For additional information, refer to IPCC Installation and Configuration Guide for Cisco
IPCC Enterprise Edition, Cisco IPCC Enterprise Edition Release 7.0(0) (http://
www.cisco.com/univercd/cc/td/doc/product/icm/ipccente/ipcc70d/ipcccor7/index.htm)
Step 10
Using ICM Service Control, set the ICM and CTI OS processes on the new Side A PG to Manual
Start.
Step 11
Reboot the PG.
Step 12
Install the latest ICM/IPCC 7.0(0) service release and any required engineering specials on the
new PG.
Step 13
Install Cisco Security Agent 4.5 with the latest compatible CSA Agent Policy on the new PG.
Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
101
Chapter 11: Peripheral Gateway (PG) Upgrade Procedures
Upgrading PGs