Installation Guide

b.
Clear any Dr. Watson application errors.
c.
Remove any diskettes, CD's or media from drives.
d.
Make sure that all ICM Services are set to Manual Start. Services are not set to Autostart
until after the implementation testing in the production environment.
Step 5
Using ICM Service Control, set the ICM services to Autostarton the upgraded Side B CallRouter
and Logger.
Step 6
Using ICM Service Control, start the ICM services on the new Side B CallRouter and Logger.
If possible, once data synchronization is complete between the Loggers, cycle the ICM services
on the Side A CallRouter and Side A Logger and verify that the Side B takes over and that the
system continues to operate normally.
Step 7
Verify overall system operation.
Step 8
Enable configuration changes.
a.
Set the HKEY_LOCAL_MACHINE\Software\Cisco Systems, Inc.\ICM\<instance
name>\RouterA\Router\CurrentVersion\Configuration\Global\DBMaintenance key to 0
on the Side A and Side B CallRouters of the system being upgraded.
Note: RouterA in the registry key above is RouterB on the Side B CallRouter.
b.
Verify that configuration changes are possible.
Step 9
If the Outbound Option is in use, upgrade all Outbound Option dialers and their associated PGs
per the procedures in Peripheral Gateway (PG) Upgrade Procedures (page 99).
Step 10
Upgrade any other Distributor AWs and/or HDSs using the steps documented in Administrative
Workstation (AW) Upgrade Procedures (page 67).
Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
97
Chapter 10: CallRouter Upgrade Procedures
CallRouter Common Ground Upgrade: Side B