Installation Guide

–
Ccagent is in service but not connected to any peripheral gateways
–
Rtsvr is connected to the Primary AW
•
Logger
–
Recovery process not required, no activity other than process start up
–
Users are in correct domain
–
Configuration information is passed to CallRouter
–
Replication process begins when HDS comes online
•
HDS
–
AW indicates it is waiting for work
–
Replication process begins with no errors
•
Security
–
Specified users are able to use configuration manager
–
Specified users are able to log in to WebView and can access both public and private
reports (all previously existing reports are present)
•
Script Editor
–
Users previous settings are present when application is opened
–
Validate All script yields same results as pre-upgrade test yielded
–
Scripts can be opened, edited, deleted or new scripts can be created
•
ICMDBA
–
Import/Export functionality is present
–
Database space allocation and percent used are correct
•
Support Tools
–
Can acquire logs, capture registry information, schedule collection of logs
Step 3
Using ICM Service Control, set the ICM services to Autostart on each of the upgraded ICM
components.
Warning: Call processing is impacted until the next 3 steps are completed, and therefore
they must be executed at an appropriate pre-planned time.
Step 4
Using the ICM Service Control, stop the ICM Services the Side B Logger and the Side B
CallRouter, and all AWs.
Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
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Chapter 10: - CallRouter Upgrade Procedures
CallRouter Pre-upgrade Preparation