Data Sheet

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Selected third-party servers: For details, visit: http://www.cisco.com/go/swonly
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Cisco Unified Communications Manager Business Edition: For details, visit:
http://www.cisco.com/en/US/products/ps7273/index.html
The appliance model provides a platform for call processing with the software preloaded on a Cisco MCS platform;
the software is optionally available as a DVD kit for equivalent customer-provided servers. The appliance comes
with a single firmware image that includes the underlying operating system as well as the Cisco Unified
Communications Manager application. The appliance is accessed through a GUI, and a command-line interface
(CLI) has been added to facilitate diagnostics and basic system management, such as the starting or stopping of
services and rebooting of the appliance. No access to the underlying operating system is necessary. All system
management activities - for example, disk-space monitoring, system monitoring, and upgrades - are controlled
through the GUI. Because onboard agents are no longer supported on the appliance, all Cisco Unified
Communications Manager management interfaces are enhanced to allow tight integration with third-party
applications.
Starting with Cisco Unified Communications Manager 8.5(2), Cisco will support Cisco Unified Communications
Manager running on VMware vSphere 4 (ESXi 4.0). This support will allow Cisco UCM to run on the Cisco Unified
Computing System platform. Thus Cisco Unified Communications Manager administrators will have more flexibility
in how and where they implement Cisco Unified Communications Manager to meet the needs of their enterprise.
Initial support will be on the Cisco UCS B200 M1 and UCS C210 M1 platforms.
Additionally, the SNMP interface has added an overall syslog performance MIB. The serviceability interface has
instrumented, appliance-specific counters. The programming interface has added the capability to run insert,
update, and delete database commands. To further enhance security, Cisco Security Agent for Cisco Unified
Communications Manager comes preloaded on the appliance.
Bundled Software
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Cisco Unified Communications Manager Version 8.5, a call-processing and call-control application, is
included.
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The Cisco Unified Communications Manager Version 8.5 configuration database contains system and
device-configuration information, including the dial plan.
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Cisco Unified Communications Manager administration software is included.
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Cisco Unified Mobility service is included.
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The Cisco Unified Communications Manager CDR Analysis and Reporting Tool (CAR) provides reports for
calls based on call detail records (CDRs) that include calls on a user basis, calls through gateways,
simplified call quality, and a CDR search mechanism. The tool also provides limited database administration
- for example, deletion of records based on database size.
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The Cisco Unified Communications Manager Bulk Administration Tool (BAT) allows administrators to
perform bulk insert, delete, and update operations for devices and users. The application was enhanced in
Version 6 to provide export and import of database information, including calling search space, device pool,
and Cisco Survivable Remote Site Telephony (SRST). Version 8.5 further enhances the solution by adding
many other features, among them hunt and pilot lists, CTI route groups, transformation patterns, presence
groups, message waiting, and mobility information.
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The Cisco Unified Communications Manager Attendant Console application is no longer bundled nor
supported with Cisco Unified Communications Manager.