Data Sheet

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contact center to use Cisco Unified Communications Manager 8.5 to provide an enhanced, more consistent
customer experience while providing better information to agents and supervisors.
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Single Sign On (SSO) for unified communications: Cisco Unified Communications Manager 8.5 extends the
utility of SSO solutions into the unified communications environment. An integrated Windows log-in is
supported with Communications Manager User Pages, CTI Manager, and CSF-based clients. This open,
standards-based implementation of SSO provides a scalable and secure solution to which additional
application support will be added in future releases.
Table 2 lists the new features included in Cisco Unified Communications Manager Version 8.5.
Table 2. New Features in Cisco Unified Communications Manager 8.5
Session Management Edition Enhancements
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Incremental feature support includes:
◦ SIP early offer
◦ Q.SIG support over SIP trunk
◦ SIP Normalization and Transparency
◦ OPTIONS ping
◦ SIP ladder diagrams
◦ Static routing enhancements
◦ Performance enhancements
HD Video Interoperability
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HD video (720p/1080p) resolution interworking among Cisco Unified Communications hard phones and clients, Cisco TelePresence
endpoints, and third-party HD video endpoints in standard H.264 codec
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Native video endpoint support for simplified registration and provisioning including E20
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End-to-end solution testing including Cisco TelePresence Video Communications Server (Cisco VCS)
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Support for multiple H.264 payload negotiation for optimal resolution
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Support for mid-call video codec parameter changes and consolidation
Serviceability Enhancements
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Clarity and consistency of alarm and events
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New performance-monitoring counters (external call control, Cisco Service Advertisement Framework (SAF) Client, and Cisco Unified
Intelligent Contact Management Enterprise, Cisco Intercompany Media Engine link
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Changes in Simple Network Management Protocol (SNMP) MIBs
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Administrative XML (AXL) serviceability application-programming-interface (API) cipher support
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VMware support
Simplified Administration and Upgrades
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User phone add page with default, hidden, and read-only check boxes
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Template-based phone add page
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Bridged upgrade
RSVP
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SIP preconditions: End-to-end Resource Reservation Protocol (RSVP)
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Application ID
Extension Mobility Enhancements
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Extension Mobility Cross Cluster
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Extension Mobility PIN change through phone
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Secure HTTP (HTTPS) for phone services, including Extension Mobility and Extension Mobility Cross Cluster
Mobility Features
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Dialed Number Identification Services pool of direct-inward-dialing (DID) numbers
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LCR policy for DVO R/F
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DVO support without Cisco Unified Mobility Advantage
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Mobility On/Off with SIP interface
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Send Call to Mobile feature for Blackberry