Data Sheet

ManualsBrandsCisco ManualsIP phonesCisco Unified Communications Manager Version 8.6

Data Sheet

Cisco Unified Communications Manager Version

8.5 with 8.6

Cisco

Unified Communications Solutions unify voice, video, data, and mobile

applications on fixed and mobile networks, enabling easy collaboration every time

from any workspace.

Product Overview

Cisco Unified Communications Manager (UCM) is the powerful call-processing component of the Cisco Unified

Communications Solution. It is a scalable, distributable, and highly available enterprise call-processing solution.

New with Cisco Unified Communications Manager Version 8.6

Cisco Unified Communications Manager Version 8.6 builds on TCO and video capability of Version 8.5 by

enhancing scalability on the core call processing platform, computer telephony integration (CTI), and Trivial File

Transfer Protocol (TFTP); bringing in important upgrades to the base OS; and adding support for Windows 7 and

64-bit Windows clients. This release emphasizes unified call control by natively supporting the Cisco

TelePresence

System EX60 and EX90 models on Cisco Unified Communications Manager and expanding the

feature set on the E20, with some important features such as Binary Floor Control Protocol (BFCP), video

encryption, and support for the Cisco TelePresence MCU as an impromptu conferencing resource. Table 1

illustrates the major features that were added to Cisco Unified Communications Manager Version 8.6.

Table 1. New Features on Cisco UCM 8.6

Feature

Benefits

Platform Enhancements

●

OS upgrade to Red Hat Enterprise Linux (RHEL) 5.5

●

Upgrade process enhancements to support refresh upgrade to accommodate RHEL OS version change

●

SE Linux for replacement of CSA

●

Java Telephony Application Programming Interface (JTAPI) Native x64 Client

●

Cisco Unified Communications client support for Windows 7 x64

●

Cisco UCM support in VMware on third-party server (HP and IBM)

Scalability

●

Up to 10,000 users per server pair (33% increase) CTI for every user on the cluster

●

Up to 10,000 CTI-enabled users per server pair (100% increase)

●

Increased TFTP scalability

●

Directory scale enhancements ~ 160,000 users

Cisco EnergyWise

™

Technology

●

You can configure the phone power save schedule (Cisco UCM)

●

The switch is informed of power consumption for each power save state

●

The power save plus mode switch wakes the phone at a specified schedule

●

New phone models (Cisco Unified IP Phones 9900, 8900, and 6900 models) manually wake phone using the

Select key (lit by LED)

Video

●

Session Initiation Protocol (SIP) presentation share (BFCP)

●

SIP video encryption support for 32- and 80-bit encryption negotiation

●

Cisco TelePresence MCU (rendezvous, conference button, and barge)

●

Additional SIP wideband audio codecs (AAC-LATM and G.722.1)

●

Expanded E20 features and more native endpoints - EX60 and EX90

●

Support for Cisco Integrated Services Routers Generation 2 (ISR G2) Video Conference Bridge

●

Differentiated services code point (DSCP) for telepresence calls

Summary of content (18 pages)

PAGE 1
Data Sheet Cisco Unified Communications Manager Version 8.5 with 8.6 Cisco® Unified Communications Solutions unify voice, video, data, and mobile applications on fixed and mobile networks, enabling easy collaboration every time from any workspace. Product Overview Cisco Unified Communications Manager (UCM) is the powerful call-processing component of the Cisco Unified Communications Solution. It is a scalable, distributable, and highly available enterprise call-processing solution.
PAGE 2
Feature Benefits Mobility ● Single registration for Wi-Fi and cellular data for feature consistency ● Least cost routing (LCR)-enabled hand-off, using Dial via Office (DVO) for out-calling ● Multisite -enabled hand-off: Different Forced Authorization Codes (FAC) at different sites for cost savings ● Provisioning enhancements: End-user page enhancements Hosted Environments ● IP Multimedia Subsystem (IMS) integration support ● Remote upgrades for monitoring and patching: Upgrade orchestration ● Reduced v
PAGE 3
contact center to use Cisco Unified Communications Manager 8.5 to provide an enhanced, more consistent customer experience while providing better information to agents and supervisors. ● Single Sign On (SSO) for unified communications: Cisco Unified Communications Manager 8.5 extends the utility of SSO solutions into the unified communications environment. An integrated Windows log-in is supported with Communications Manager User Pages, CTI Manager, and CSF-based clients.
PAGE 4
API Enhancements ● External Call Control (ECC) service and Cisco Unified Routing Rules Interface (URRI) ● CTI with hunt list and call pickup ● CTI support for call forward ● AXL enhancements: AXL interface automated to support all the database fields supported by Admin interfaces ● Next-generation Telephony Application Programming Interface (TAPI) and Wave Driver Telephony Feature Enhancements ● Caller ID on Media Gateway Control Protocol (MGCP) foreign exchange office (FXO) ● Delivery Status Notification (
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● Selected third-party servers: For details, visit: http://www.cisco.com/go/swonly ● Cisco Unified Communications Manager Business Edition: For details, visit: http://www.cisco.com/en/US/products/ps7273/index.html The appliance model provides a platform for call processing with the software preloaded on a Cisco MCS platform; the software is optionally available as a DVD kit for equivalent customer-provided servers.
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● The Cisco Unified Communications Manager RTMT monitors real-time behavior of the components in a Cisco Unified Communications Manager cluster. With Cisco Unified Communications Manager 8.
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The SIP trunk interface is available and conforms to RFC 3261, allowing support of video calls over the SIP trunk and improving conferencing and application support experiences when used with Cisco Unity® and Cisco Unified MeetingPlace® solutions. CAC helps ensure that voice quality of service (QoS) is maintained across constricted WAN links, and it automatically diverts calls to alternate public-switched-telephone-network (PSTN) routes when WAN bandwidth is not available.
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◦ Timer for maximum time in coverage path ◦ Time of day ● Call display restrictions ● Call preservation - redundancy and automated failover - on call-processing failure ● Call recording for encrypted and nonencrypted calls ● Codec support for automated bandwidth selection: G.711 (mu-law and a-law), G.722, G.722.1, G.723.1, G.728, G.
PAGE 9
● H.323 FastStart (inbound and outbound) ● Hotline and private-line automated ringdown (PLAR) ● Hunt groups: broadcast; circular; longest idle; and linear, login, and logout ● Cisco Intercompany Media Engine support for intercompany business-to-business communication ● Interface-to-H.
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◦ Identification restriction (Calling Name Identification Restriction [CNIR], Connected Line Identification Restriction [COLR], and Connected Name Identification Restriction [CONR]) ◦ Loop prevention, diversion counter and reason, loop detection, diverted-to number, diverting number, original called name and number, original diversion reason, and redirecting name ◦ MWI ◦ Path replacement ISO/IEC 13863: 2nd Ed. 1998, and ISO/IEC 13974: 2nd Ed.
PAGE 11
● Service Advertisement Framework - Call Control Discovery ● Shared resource and application management and configuration ◦ Transcoder resource ◦ Conference bridge resource ◦ Topological association of shared resource devices (conference bridge, music-on-hold [MoH] sources, and transcoders) ◦ Media termination point (MTP): Support for SIP trunk and RFC 2833 ◦ Annunciator ● Silence suppression and voice activity detection (VAD) ● Silent monitoring ● Simplified North American Numbering Plan (NANP) a
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Summary of User Features Note: Asterisks (*) in this list indicate SIP support for Cisco Unified Communications Manager 7.0.
PAGE 13
● *Immediate divert to voicemail ● *Intercom with whisper ● *Join across lines ● *Last-number redial (on and off net) ● *Log in and log out of hunt groups ● Malicious-caller ID and trace ● *Manager-assistant service (Cisco Unified Communications Manager Assistant application) proxy line support ◦ Manager features: Immediate divert or transfer, do not disturb, divert all calls, call intercept, call filtering on CLID, intercom, and speed dials ◦ Assistant features: Intercom, immediate divert or
PAGE 14
● *Station volume controls (audio and ringer) ● *Transfer: Blind, consultative, and direct transfer of two parties on a line ● *User-configured speed dial and call forward through web access ● *Video (SCCP, H.
PAGE 15
Summary of Administrative Features ● Application discovery and registration to SNMP manager ● AXL SOAP API with performance and real-time information ● Cisco Unified Communications Manager BAT (including new import and export capabilities) ● Call detail records (CDRs) ● Cisco Unified Communications Manager CDR Analysis and Reporting Tool ● Call-forward reason-code delivery ● Centralized, replicated configuration database and distributed web-based management reports ● Configurable and default
PAGE 16
● Select specified line appearance to ring ● Ability to select specified phone to ring ● Single CDR per cluster ● Single-point system and device configuration ● Sortable component inventory list by device, user, or line ● System event reporting to common syslog or operating system event viewer ● TAPI 2.
PAGE 17
SIP Trunk and Endpoint Support SIP trunk and endpoint support provides enhancements to support SIP and host SIP phones, improving interoperability and opening ways to develop innovative applications. Cisco Unified Communications Manager supports coexistence of SCCP and SIP phones, allowing migration to SIP while protecting investments in existing devices.
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The following network locales (tones and cadences) are supported: Argentina, Australia, Austria, Belgium, Brazil, Canada, China, Colombia, Cyprus, Czech Republic, Denmark, Egypt, Finland, France, Germany, Ghana, Greece, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Jordan, Kenya, Korea Republic, Lebanon, Luxembourg, Malaysia, Mexico, Nepal, Netherlands, New Zealand, Nigeria, Norway, Pakistan, Panama, Peru, Philippines, Poland, Portugal, Russian Federation, Saudi Arabia, Singa