Manual

Cisco Systems, Inc. Page 80
80
Cisco Unified CallConnector Mobility Service
Technical Overview
Test Utility to View Radius Messages
Notes:
1. The Presence Server filters out telephone status messages from telephone numbers that
are not in the UCC Corporate Directory. Therefore even though you might see the Radius
events for a phone number, the telephone status may not display in the Status window.
Therefore to receive telephone status events, the following must be properly configured:
a. Router must be configured to send Radius messages to the UCC Server
b. UCC Server must receive the Radius messages
c. The telephone numbers (caller or called) must be in the Corporate Directory
d. The UCC Server Dial plan must be properly setup so that the numbers as provided
in the Radius messages can be formatted for lookup. This means that after lookup
formatting the incoming number will be identical to the ‗canonically‘ formatted
number in the directory.
2. The telephone numbers in the UCC directory is saved in the ‗canonical‘ format e.g. (408)
555-1212. The telephone numbers in the Radius message are not formatted. The
Presence Server uses the dialing rules to convert the Radius telephone numbers to the
canonical format and then searches the Corporate Directory for a match. You will need to
verify that the dial plan is correctly configured on the server so that the numbers sent in the
Radius messages (as displayed in the ‗View Radius Messages‘ window) are being
formatted to allow successful searching.