Manual

Cisco Systems, Inc. Page 69
69
CME Configuration for Mobility Services
Setup Direct Transfer to Voicemail
Introduction
This section provides a sample configuration for enabling direct transfer to CUE/Voicemail of a user
by dialing a speed-dial code. It details how a speed-dial can be created to setup a call to a CUE AA
and then send digits for identifying a voicemail mailbox.
The sample demonstrates the ease with which Cisco CallManager Express can integrate with
Cisco Unity Express to offer fast access to a user‘s voicemail instead of going through ringback
and then hearing a user‘s voicemail prompt. This configuration would be especially useful when a
receptionist monitors phones and knows that the phone is busy and needs to transfer the caller
directly to voicemail.
Dial plan
Before configuring CME and CUE, you should plan your dial plan for CME IP phones, CUE and
bulk speed-dial on CME. The following is a sample of numbers that need to be defined before
configuring the system.
Name
Number
Description
IP Phones (with Voicemail)
1001,
1002,
1003
Ephone-dn numbers of IP phones that have a
voicemail mailbox.
Bulk speed-dial prefix
#
Bulk speed-dial prefix is used to access bulk
speed-dial numbers. # is default but this can be
changed to * or #/* followed by other numbers.
Bulk speed-dial file for direct
access to VM
0
This is the reference to a file that contains
entries for bulk speed-dial codes. This is used
in conjunction with bulk speed-dial prefix and
list entry to address a particular number
Bulk speed-dial entries
1,2,3
Each speed-dial is referred to by an entry. This
is used in conjunction with bulk speed-dial
prefix and file reference to refer to a particular
number. In this example, 1 would refer to 1001,
2 to 1002, 3 to 1003.
CUE AA pilot for direct
transfer to VM script
6500
Trigger on CUE for direct transfer to VM script.