Manual

Cisco Systems, Inc. Page 6
6
Cisco Unified CallConnector Mobility Service
Technical Overview
PREFACE
Purpose
This document provides an overview of the Cisco Unified CallConnector Mobility solution. It
describes the key features and different modes of operations.
The Cisco Unified CallConnector Mobility Service provides the following general capabilities:
Intelligent personalized routing of incoming calls to the user – this is often referred to as
Single Number Reach.
Allowing users to setup their personalized call routing policies that can take account of the
user‘s current availability and location settings.
Returning the call to Cisco Unity Express Voicemail box allowing the convenience of a
single voice mailbox.
Providing access to the Cisco Unified Communication Manager Express (Cisco CME)
features while on a Mobility Service call – known as Mid-Call feature access.
Allowing users to place calls through the Cisco CME and to access the telephone system
features. This is known as Dial-In System Access.
This document begins with descriptions of each key feature of the Cisco Unified CallConnector
Mobility solution. Then it provides a step-by-step tutorial on the setup of the personalized Single
Number Reach rules using the CallConnector Rules Wizard interface.
In the installation and configuration chapters, detailed information is provided on the Cisco CME
provisioning and Cisco Unified CallConnector Mobility Service configuration. The last chapter
describes the trouble shooting steps for some of the common setup problems.
The primary audience for this technical overview is Cisco system engineers and the channel
support engineers. The objective is to provide information on the features and operations of Cisco
Unified CallConnector Mobility solution and detailed steps for setting up this service.
Audience
This manual is intended for end-users who will be using the Unified CallConnector to manage their
calls, communication and collaboration needs.
The guide will also be useful to those administering and providing support to the Unified
CallConnector users.
The user guide assumes that you know the basics of using your computer and are familiar with
Windows, using a mouse and selecting items from a dialog box.