Manual

Cisco Systems, Inc. Page 4
4
Cisco Unified CallConnector Mobility Service
Technical Overview
ROUTER LOCATION AND FEATURE SETTINGS ............................................................................................... 82
To Setup the Router Location Parameters: .............................................................................................. 82
Telnet Access: .......................................................................................................................................... 83
Voice Mail: .............................................................................................................................................. 84
Ephones: .................................................................................................................................................. 84
CME/UC500 Location: ............................................................................................................................ 85
To Add or Update Router Location Information ...................................................................................... 86
ADVANCED DIALING TRANSLATIONS FOR SERVER ....................................................................................... 87
Notes on Dialing Translations ................................................................................................................. 87
Dial Translation Parameters: .................................................................................................................. 88
To Setup the Dialing Rule: ....................................................................................................................... 89
To Setup a Lookup Rule: .......................................................................................................................... 90
CONFIGURE MOBILITY-EPHONES ................................................................................................................. 91
Notes on Mobility Ephones ...................................................................................................................... 91
Mobility Ephone Setup Overview ............................................................................................................. 92
Provisioning Mobility Ephones ................................................................................................................ 92
Download CME configuration ................................................................................................................. 93
Select Mobility Ephones ........................................................................................................................... 94
Verify Mobility Ephones .......................................................................................................................... 96
Creating Ephone Pools ............................................................................................................................ 97
Assign ephones to ephone Pools: ........................................................................................................... 101
Add ePhones with Shared DN to Dedicated Ephone Pool: .................................................................... 101
SETUP SNR AND DISA SYSTEM PARAMETERS ........................................................................................... 102
Single Number Reach Options: .............................................................................................................. 103
Dial-in Access Options: ......................................................................................................................... 104
Transmit Caller Phone Number: ............................................................................................................ 104
HOLIDAY AND WORK DAY/TIME SCHEDULES ............................................................................................ 105
To Setup Holiday Schedule .................................................................................................................... 105
To Setup Working Hours ........................................................................................................................ 105
To Setup Working Days ......................................................................................................................... 106
UPDATE USER CONTACT DETAILS .............................................................................................................. 106
TROUBLESHOOTING .............................................................................................................................. 107
MOBILITY FEATURES TROUBLESHOOTING .................................................................................................. 107
Single Number Reach doesn’t work: ...................................................................................................... 107
The Mid-Call Features doesn’t work: .................................................................................................... 107
The reached call gets dropped when the user answers it: ..................................................................... 108
The Dial-in System Access doesn’t work: .............................................................................................. 108
The Mobility Service doesn’t play custom recorded voice prompt: ....................................................... 109
RULES DIAGNOSTICS TOOL ........................................................................................................................ 110
APPENDIX A ............................................................................................................................................... 113
Replace Voice Prompt with Custom Recorded Files: ............................................................................ 113
APPENDIX B ............................................................................................................................................... 115
CME CONFERENCING ................................................................................................................................. 115
APPENDIX C ............................................................................................................................................... 127