Manual

Cisco Systems, Inc. Page 2
2
Cisco Unified CallConnector Mobility Service
Technical Overview
TABLE OF CONTENTS
PREFACE ........................................................................................................................................................ 6
PURPOSE ......................................................................................................................................................... 6
AUDIENCE ...................................................................................................................................................... 6
ORGANIZATION ............................................................................................................................................... 7
RELATED DOCUMENTS ................................................................................................................................... 8
REQUIRED TELEPHONE SYSTEMS .................................................................................................................... 8
SUPPORTED WINDOWS PLATFORMS ............................................................................................................... 8
OBTAINING DOCUMENTS ................................................................................................................................ 9
Cisco.com ................................................................................................................................................... 9
Documentation DVD .................................................................................................................................. 9
Ordering Documentation ......................................................................................................................... 10
DOCUMENTATION FEEDBACK ....................................................................................................................... 10
CISCO PRODUCT SECURITY OVERVIEW ........................................................................................................ 11
REPORTING SECURITY PROBLEMS IN CISCO PRODUCTS ............................................................................... 11
OBTAINING TECHNICAL ASSISTANCE ........................................................................................................... 12
CISCO TECHNICAL SUPPORT WEBSITE .......................................................................................................... 12
SUBMITTING A SERVICE REQUEST ................................................................................................................ 13
DEFINITION OF SERVICE REQUEST SEVERITY ............................................................................................... 13
OBTAINING ADDITIONAL PUBLICATIONS INFORMATION............................................................................... 14
UNIFIED CALLCONNECTOR MOBILITY SERVICE .......................................................................... 15
SINGLE NUMBER REACH............................................................................................................................... 16
Call Flow for the Single Number Reach Service ...................................................................................... 17
PERSONAL ROUTING POLICIES ...................................................................................................................... 18
SINGLE VOICE MAILBOX .............................................................................................................................. 18
MID-CALL FEATURES ................................................................................................................................... 19
DIAL-IN ACCESS ........................................................................................................................................... 19
Call Flow for the Dial-In Access Service ................................................................................................. 20
SWITCHING THE CALL TO THE IP PHONE ...................................................................................................... 22
SIMULTANEOUS RINGING ............................................................................................................................. 22
MOBILITY SERVICE FEATURE SUMMARY ........................................................................................ 23
MOBILITY SERVICE SYSTEM FEATURES ........................................................................................................ 23
MOBILITY SERVICE USER FEATURES ............................................................................................................ 26
SETTING UP PERSONAL MOBILITY SERVICE .................................................................................. 29
SETTING UP A SINGLE NUMBER REACH RULE: ............................................................................................. 30
Setup Single Number Reach Conditions: ................................................................................................. 32
Setup Single Number Reach Actions: ....................................................................................................... 35
Setup Status Update Actions: ................................................................................................................... 36
EXAMPLES OF SINGLE NUMBER REACH RULES ............................................................................................ 38
Send my Business Calls to my Mobile phone ........................................................................................... 38
Working from Home Rule ........................................................................................................................ 39