Manual

Cisco Systems, Inc. Page 18
18
Cisco Unified CallConnector Mobility Service
Technical Overview
Personal Routing Policies
The Personal Routing Policies provides a convenient way for users to set up some automated
tasks such as routing incoming calls or updating presence status/location/message based on
various conditions. The Single Number Reach service relies on the user‘s personal policy settings
to handle their incoming business calls.
A Personal Policy or Rule setting consists of two separate sections – a set of conditions and a set
of actions to be executed when the conditions are met. Conditions are specified values for a
selected set of parameters that are constantly monitored by the Unified CallConnector. Actions are
the tasks that are performed automatically on behalf of the user when all the condition parameters
associated with a rule are true.
Parameters that are monitored by the Unified CallConnector that can be selected as condition
parameters in a rule include:
 Incoming calls to the user‘s IP Phone. (This condition must be selected for SNR rules).
 The telephone number of the caller.
 Whether the caller‘s number is in the user‘s personal contacts, speed dial list,
corporate directory, or a list of user-specified telephone numbers.
 The user‘s current availability -- Available, Away, Busy, or Unavailable.
 The user‘s current location -- Home, Work, On the Road, or On Vacation
 If the day is weekend, holiday, a workday or a particular day of the week
 If the current time is in working hours or after work hours
Tasks that can be performed automatically on behalf of the user
 Route incoming calls to the user‘s work, home, or mobile phone.
 Update the user‘s availability status to Available, Away, Busy or Unavailable
 Update the user‘s location to Home, Work, On the road, or On vacation
 Update the user‘s status message to Busy, Be right back, Stepped out, Away from
keyboard, On the phone, or a Custom message
Each user can setup one or more policies or rules to tell the Unified CallConnector system to
perform the specified tasks automatically on their behalf.
Single Voice Mailbox
The Single Voice Mailbox provides centralized voice mailbox solution for the users business calls.
If users were give out multiple contact numbers such as work and mobile phones, then they need
to check at multiple voice mailboxes for messages. With the Single Number Reach service, all the
business calls that are missed are routed to the user‘s Cisco Unity voice mailbox. All the messages
are in one place. They can be archived, forwarded and reviewed as needed from one system.