Manual

Cisco Systems, Inc. Page 16
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Cisco Unified CallConnector Mobility Service
Technical Overview
Switching the SNR call
to their IP-Phone
This facility allows user‘ to move a SNR call from their current telephone
to another instrument while maintaining the call. With a ―Shared-
Appearance‖ configuration, the users can pick up the SNR call by
pressing a line button on their IP Phone.
Simultaneous Call
Ringing
Users can to setup their routing policies to simultaneously ring their
work, home, or mobile phones. The incoming business call can be
picked up at any one of these numbers.
Single Number Reach
Cisco Unified CallConnector (Cisco UCC or UCC) Single Number Reach service delivers business
calls to workers on a phone of their choice at their current location. Cisco Unified CallConnector
Mobility Service integrates with Cisco CME to monitor incoming business calls and then route or
bridge them based on user-specified call-handling rules. Whether at home or from remote locations,
workers can place or receive calls through the Cisco CME and take advantage of their business's
unified communications infrastructure.
The Single Number Reach (SNR) feature routes incoming business calls to the user‘s multiple
reach numbers by ringing all the numbers simultaneously. If the user answers at one of these
numbers then they are connected to the caller, otherwise the incoming call is sent to the user‘s
Cisco Unity Express (Cisco CUE) voice mailbox. The Cisco UCC Single Number Reach feature is
customizable by each user. Users can setup their policies or rules for when, which call, from which
number or caller and based on the user‘s current availability where they are to be reached. The
Single Number Reach can be viewed as an intelligent user-policy based routing of business calls.
For example, a user can set up a rule to have their calls routed to their mobile phone when their
availability status is set to ‗Away‘ and location is set to ‗On the Road‘. Before leaving for the trip, the
user can change their status to ‗Away‘ and ‗On the Road‘. The Single Number Reach service will
route any incoming calls to the user‘s mobile phone. Routing rules can also be simple and
unconditional – send all calls to the home number.
Users need only to give their business contacts a single number to reach them no matter where
they are. They can then control which calls and the time periods in which to receive business calls.
The user‘s personal numbers are not visible to the business callers.
The Single Number Reach service can ring one or more of following phone numbers
simultaneously:
Work phone
Home phone
Mobile phone
Any other alternate phone number