Manual

Cisco Systems, Inc. Page 110
110
Cisco Unified CallConnector Mobility Service
Technical Overview
Rules Diagnostics Tool
The Personal Routing Policy Diagnostics Tool helps administrator or support personnel
troubleshoot the problem of users‘ personal routing policy issues. You can effectively use this
diagnostics tool to monitor activities that are happening between UCC client and mobility server to
have a better picture why a routing policy fails. To start using the tool:
Step 1. Make sure the mobility service is started
Step 2. Launch the diagnostics tool located in Cisco Unified CallConnector Server
installation path\Tools\ASDiags.exe
Step 3. Enter username and password then press OK for the tool to be authenticated in
order to connect to mobility server.
Step 4. The following screen is the main window of the diagnostics tool. To verify the
connection is successfully established, click Show monitor and you‘ll see a
―SIPoid is now connected‖ message. To monitor a user‘s policy, you can click New
Monitor For A User and get a list of personal routing policies for a user by
supplying either username or user id. Of course if you want to monitor more than
one rule at the same time you can click New Monitor For A User again to create
another new rule monitor.