Administrator's Guide

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Cisco Unified Attendant Console Administration and Installation Guide
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Chapter 6 Configuring and Licensing Cisco Unified Attendant Console Advanced Server
User Configuration Menu
– Forward Unregistered Internal
And you have:
– Configured a resilient Cisco Unified Attendant Console Advanced Administration installation
– Assigned Publisher and Subscriber DDIs
– Created a Queue and configured a Full CTI Failure device on the queue
– Used Cisco Unified Attendant Console Advanced Administration to synchronize the device
Then an AXL SOAP request synchronizes the devices on Cisco Unified Communications Manager.
This sets the queue's Subscriber DDI as the forwarding destination of the queue's Publisher DDI,
and the Full CTI failure device is made the forwarding destination of the queue's Subscriber DDI.
Note If you change the Full CTI Failure device or Queue DDI you must re-Synchronize with CUCM to
update the Cisco Unified Communications Manager device configuration. For instructions on how to do
this, see Synchronize with CUCM, page 6-23.
• Emergency—the destination calls must be forwarded to when the queue is in emergency mode.
– Destination type—select:
• Device (then type a DDI number in the Emergency destination),
• Queue (then find and select a Queue as the Emergency destination) or
• None, to disable the forwarding of Emergency calls.
If you select Queue, the Find Queue button is displayed next to the destination field; click this
to display the Queue Selection page.
Use the Find controls to list particular queues (find by Name, DDI or Queue Type), click a
radio button to select the required queue, and then click Save.
– Emergency destination—the destination DDI (if Destination type is Device), or Queue Name
(if the Destination type is Queue) to which to send calls when the queue is in emergency mode.
• Overflow—This controls the routing (overflow) of calls from a queue when certain parameters are
exceeded. It contains these properties:
– Maximum calls—The maximum number of calls that can wait in the queue. Additional calls
are routed to the Maximum calls destination.
– Destination type—select:
• Device (then type a DDI number in the Maximum calls destination),
• Queue (then find and select a Queue as the Maximum calls destination) or
• None, to disable the Maximum calls overflow.
If you select Queue, click Find Queue to select a queue from the Queue Selection page, as
described for the Emergency destination.
– Maximum calls destination—the destination DDI (if Destination type is Device), or Queue
Name (if the Destination type is Queue) to which to route calls when the Maximum calls
parameter is exceeded.
– Wait time—The maximum time a call can wait in the queue before being routed to the Wait
time destination. This has the format hours:Minutes:Seconds, with a maximum of 23:59:59
– Destination type—select:
• Device (then type a DDI number in the Wait time destination),
• Queue (then find and select a Queue as the Wait time destination) or
• None, to disable the Wait time overflow.