Administrator's Guide

6-35
Cisco Unified Attendant Console Administration and Installation Guide
OL-27293-02
Chapter 6 Configuring and Licensing Cisco Unified Attendant Console Advanced Server
User Configuration Menu
• Default FAC and CMC Settings—If Forced Authorization Codes (FAC) and/or Client Matter
Codes (CMC) are configured in Cisco Unified Communications Manager, these may be needed
when the system makes Attendant calls or transfers. For example, a blind transfer where the final
outbound call is made from a Service Queue CTI port. If an external call is made from the operator’s
handset, the operator is presented with a FAC or CMC dialog box in which they manually enter the
code from their application.
Note Client Matter Code (CMC) is used to provide extra call logging facilities within the Communications
Manager. The user has to enter their CMC Code before their external consult transfer can proceed. The
CMC code is written into the call detail records, which can then be used to charge calls to different cost
centers.
Note Forced Authorization Code (FAC) is used to provide security in the Communications Manager for
dialing “Route Patterns”. In some call centers, some callers are only allowed to make external consult
transfers if they first enter a FAC. If they fail to enter a FAC or enter an incorrect FAC the transfer fails.
• Recall Timers—these properties are used to set the duration of each type of recall:
– Hold recall—the maximum time a call put on hold by an operator remains on hold before an
audible alert is played
– Transfer recall—the maximum time before an unanswered operator-transferred call is returned
to that operator
– Park recall—the maximum time before an unanswered parked call is returned to the operator.
The call can still be picked up by the intended recipient once the Parked timeout has happened.
– Camp On recall—the maximum time an unanswered call remains camped-on before it is
returned to the operator.
• Default Queue Device Group—select the system default queue device group: the group of devices
to use to route the call if the system is otherwise unable to attach a device group to it.
• Call Arrival Mode—Select to enable Hold queued calls mode, which is used to trigger Music on
Hold (MoH) within the Cisco Unified Communications Manager.
Note Cisco Unified Communications Manager 8.0(3) and later enables you to configure a queue with Call
Arrival Mode to Hold Queued Calls when it arrives on the CTI Port. This function places calls on
hold so that Music on Hold can be played to the caller while they wait for an operator to answer. If you
use this mode the call is charged from the time that it is answered and put on hold on the CT
Gateway.
• Call Logging Setting—Select Call Logging to enable call logging, clear it to disable call logging.
Note After disabling call logging, you can remove old logging data using Engineering > Database Purge.
For more information, see Database Purge, page 6-9.
Step 3 Click Save to save the changes.