Administrator's Guide

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Cisco Unified Attendant Console Administration and Installation Guide
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Chapter 6 Configuring and Licensing Cisco Unified Attendant Console Advanced Server
User Configuration Menu
Step 3 Click the check-box in the table row of every contact you want to delete.
Step 4 Click Delete Selected.
User Configuration Menu
The User Configuration menu enables administrators to configure Cisco Unified Attendant Console
Advanced. It includes the following options:
• General Properties. This is described in General Properties, page 6-34.
• Queue Management. This is described in Queue Management, page 6-36.
• Operator Management. This is described in Operator Management, page 6-40.
• Temp lates. This is described in Configuring Out of Hours Routing, page 6-41.
General Properties
The General Properties option enables you to manage the Cisco Unified Attendant Console Advanced
global configuration.
Note If you have a resilient system and you are logged into the Subscriber server, you can only change certain
General Properties, such as Hold queued calls.
To configure Cisco Unified Attendant Console Advanced:
Step 1 Choose User Configuration > General Properties.
Step 2 Enter the General Properties:
• Internal/External Access—These properties enable Cisco Unified Attendant Console Advanced to
distinguish between internal and external calls:
– Minimum internal device digit length—the minimum number of digits used by an internal
device
– Maximum internal device digit length—the maximum number of digits used by an internal
device
Note The default maximum setting is 4 digits. If your internal extension numbers have more digits than this,
enter the number here. Internal numbers can have up to 24 digits.
– External access number—the prefix that enables you to call external numbers
– External international access number—the prefix that enables you to call international
external numbers
– External area code—the Country Code of the Cisco Unified Communications Manager
location. International numbers that include this country code are dialed as domestic calls.