Administrator's Guide

Contents
vii
Cisco Unified Attendant Console Administration and Installation Guide
OL-27293-02
Operator Calls by Queue System Report B-5
Overflowed Calls By Date System Report B-5
APPENDIX C Creating an Attendant Application User for Cisco Unified Communications Manager 7.x C-1
Creating an Application User C-1
Creating a User Group and Assigning Roles to it C-2
Adding the Application User to the User Group C-2
Adding the Application User to the Standard CCM Super Users Group C-3
APPENDIX D Installing and Configuring the Cisco TSP for Cisco Unified Communications Manager 7.x D-1
Downloading and Installing the TSP D-1
Configuring the TSP D-2
Installing the Cisco TAPI Wave Driver D-3
APPENDIX E Example Cisco Unified Attendant Console Advanced Configuration E-1
APPENDIX F Upgrading Cisco Unified Attendant Console Advanced F-1
Upgrading Cisco Unified Attendant Console Advanced Server F-3
APPENDIX G Backing-up and Restoring Cisco Unified Attendant Console Advanced G-1
Backing-up Databases G-1
Manually Backing-up Databases G-2
Automatically Backing-up Databases G-2
Restoring Databases G-4
Preparing the Server G-4
Restoring the Databases G-5
Reconnecting a Subscriber Server to a Restored Publisher Server G-6
Backing-up and Restoring the CUPS Configuration G-6
Restoring a Subscriber Server G-7
Licensing Your New Server G-8
APPENDIX H Updating the Cisco Unified Attendant Console Advanced Server Host Name H-1
Updating the Server Registry with the New Host Name H-1
Updating the SQL Database Tables with the New Host Name H-2
Updating the XML Configuration Files with the New Host Name H-2
Updating the CTI Server Configuration File H-2
Updating the CUP Server Configuration File H-3