Administrator's Guide

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Cisco Unified Attendant Console Administration and Installation Guide
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Chapter 6 Configuring and Licensing Cisco Unified Attendant Console Advanced Server
Engineering Menu
– CT Link
– DRM
– COMMS
– Database — the configuration database connectivity status
– If your Cisco Unified Attendant Console Advanced is running in resilient mode, the Inter Server
Communication Status is also shown.
• The Inter Server Communication Status shows the status of the link between the Publisher and
Subscriber servers.
CUCM Connectivity
The Cisco Unified Communications Manager connection is essential to enable system devices to be
configured automatically on Cisco Unified Communications Manager.
Cisco Unified Attendant Console Advanced supports the Legacy Driver for Cisco Unified
Communications Manager Release 7.1(5) but by default uses the New Media Driver for Cisco Unified
Communications Manager Release 8.0 and later. If the media driver configuration does not match the
Cisco Unified Communications Manager version, the Cisco Unified Attendant Console Advanced Server
will not start and the BLF Plug-in will not be able to establish a CTI channel. Cisco Unified Attendant
Console Advanced Administration can detect any differences and correct them for you.
The CUCM Connectivity option enables you to set up and test the Cisco Unified Communications
Manager connection. It also detects what Cisco Unified Communications Manager you are connected to
and automatically changes the media driver configuration so that the correct one is used.
Note If you have a resilient installation, you can make changes only when logged into the Publisher machine.
If you are logged into the Subscriber machine, the data is read-only and you cannot change anything.
The Publisher and Subscriber servers must have different Cisco Unified Communications Manager
users.
To set up and test the Cisco Unified Communications Manager connection:
Step 1 Choose Engineering > CUCM Connectivity.
The Cisco Unified Attendant Console Advanced Server validates its internal driver settings against the
Cisco Unified Communications Manager Release.
Step 2 If the media driver is correct, continue at Step 3.
If the media driver is incorrect, a message is displayed:
• If you have either a non-resilient installation, or a resilient Cisco Unified Attendant Console
Advanced installation and are logged in to the Publisher, the message says:
Attendant Admin detected that the media driver configuration for the selected Cisco UAC Advanced
server did not match your CUCM version and has changed the media driver configuration to match
your CUCM version. Please restart Attendant Console services of selected Cisco UAC Advanced
server for this change to take effect.
Follow the instructions in the message.