Administrator's Guide

Contents
vi
Cisco Unified Attendant Console Administration and Installation Guide
OL-27293-02
Modifying Contact Information 6-33
Deleting Contacts 6-33
User Configuration Menu 6-34
General Properties 6-34
Queue Management 6-36
Creating Queues 6-36
Configuring Queues 6-37
Operator Management 6-40
Creating Operator Profiles 6-40
Configuring Operator Profiles 6-40
Configuring Out of Hours Routing 6-41
Creating Out of Hours Routing Templates From Scratch 6-41
Creating Out of Hours Routing Templates by Copying 6-43
Deleting Out of Hours Routing Templates 6-43
Editing Out of Hours Routing Templates 6-44
SQL Server Replication 6-46
Configuring Server Replication 6-46
Installing Replication 6-48
Uninstalling Replication 6-50
Re-initializing Replication 6-50
Monitoring Replication 6-51
Validating Replication 6-51
Replication Report 6-52
APPENDIX A Uninstalling Cisco Unified Attendant Console Advanced Server A-1
Uninstalling Microsoft SQL Server A-2
Uninstalling the .NET Framework A-2
Uninstalling Cisco TSP A-3
APPENDIX B Cisco Unified Reporting B-1
Toolbar B-2
Setting Report Parameters B-2
Date Range B-2
Time Range B-2
Queue Type B-3
Attendant Operators B-3
Incoming Calls by Date and Time System Report B-3
Operator Calls by Time System Report B-4