Administrator's Guide

CHAPTER

4-1

Cisco Unified Attendant Console Administration and Installation Guide

OL-27293-02

Preparing Cisco Unified Communications

Manager and Cisco Unified Presence

The Cisco Unified Attendant Console Advanced server must be able to communicate with Cisco Unified

Communications Manager to enable attendant console directory synchronization (if you are using the

Cisco Unified Communications Manager directory), busy lamp field (BLF, the endpoint line state) and

call control.

Note If the E.164 telephone number configured for the user in Cisco Unified Attendant Console Advanced

does not exactly match the device number in the Cisco Unified Communications Manager database, BLF

will not work correctly, as the information cannot be transferred using AXL.

This chapter describes how to set up Cisco Unified Communications Manager Releases 8.x and 9.x. If

you have Cisco Unified Communications Manager 7.x, set it up according to the instructions in

Appendix C, “Creating an Attendant Application User for Cisco Unified Communications Manager 7.x”

If you use Cisco Unified Presence in your organization and want to integrate presence status in the

attendant console directory, you must configure the Cisco Unified Presence server to work with the Cisco

Unified Attendant Console Advanced server.

This chapter describes the following:

• Creating a User Group, page 4-1

• Creating an Access Control Group, page 4-2

• Assigning Roles to a User Group or Access Control Group, page 4-2

• Creating and Assigning an Application User, page 4-3

• Configuring Access to Cisco Unified Presence Server, page 4-4

Creating a User Group

If you are using Cisco Unified Communications Manager 8.x you must create a User Group. If you are

using Cisco Unified Communications Manager 9.x you must create an Access Control Group, as

described in Creating an Access Control Group, page 4-2.

To create a User Group with the roles necessary for the Application User to allow the Cisco Unified

Attendant Console Advanced server to function, do the following:

Step 1 Log into Cisco Unified Communications Manager Administration.