Administrator's Guide

iii
Cisco Unified Attendant Console Administration and Installation Guide
OL-27293-02
CONTENTS
Preface ix
CHAPTER 1 Product Overview 1-1
Features 1-1
Core Languages 1-2
Server Resilience 1-2
Resilience Provided 1-3
Cisco Unified Attendant Console Advanced Ports 1-5
Integrating Cisco Unified Attendant Console Advanced with Cisco Unified Communications
Manager
1-6
AXL Connectivity 1-6
AXL Usage During Installation 1-6
AXL Usage After Installation 1-7
Non-resilient Installation Scenarios 1-7
Resilient Installation Scenarios 1-8
AXL API 1-9
Cisco Unified Communications Manager System Devices 1-9
Centralized Installations and Transcoding 1-10
TAPI Resilience 1-10
Music on Hold 1-10
Cisco Unified Presence Server Integration 1-11
CHAPTER 2 Deployment Checklist 2-1
CHAPTER 3 Hardware and Software Requirements 3-1
Server Requirements 3-1
Physical Server Hardware Requirements 3-1
Physical Server Software Requirements 3-2
VMware Server Requirements 3-5
VMware Guest Machine Requirements 3-5
VMware Software Requirements 3-5
Additional Server Considerations 3-6
SQL Server Express 2008 Limitations 3-6
SQL and Cisco Unified Attendant Console Advanced Server Resilience 3-6
Windows Updates and Service Packs 3-6