Administrator's Guide

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Cisco Unified Attendant Console Administration and Installation Guide
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Chapter 1 Product Overview
Integrating Cisco Unified Attendant Console Advanced with Cisco Unified Communications Manager
AXL API
Cisco Unified Attendant Console Advanced Administration and Cisco Unified Communications
Manager communicate via the AXL API, using Secure Sockets Layer (SSL), to synchronize the
following system devices within the Cisco Unified Communications Manager database:
• Computer Telephony Integration (CTI) Ports—virtual phones that can terminate calls. They can be
used for queuing calls and can play music on hold to the caller.
• CTI Route Points—virtual devices that can receive multiple, simultaneous calls for
application-controlled redirection. They cannot terminate (answer) calls.
The AXL API enables data to be inserted, retrieved, updated, removed and retrieved as eXtensible
Markup Language (XML) from the database using Simple Object Access Protocol (SOAP). For AXL
communication to work, Cisco Unified Communications Manager must contain a User Profile that
allows it.
Cisco Unified Communications Manager System Devices
Cisco Unified Communications Manager uses the following system devices:
• Queue DDI (Direct Dial In)—the number dialed to route calls into a queue. Each DDI is configured
on Cisco Unified Communications Manager as a CTI Route Point, and any call intended for this
queue must be directed to this port, either directly or through a translation pattern.
• CT Gateway devices—CTI Ports that are created by Cisco Unified Attendant Console Advanced
Administration when synchronized with Cisco Unified Communications Manager; they queue calls
awaiting distribution to Cisco Unified Attendant Console Advanced.
• Service Queues—CTI Ports that are used to manage calls after they leave the operator’s handset, for
example when transferring or holding calls.
• Park devices—CTI Ports that are used when an attendant parks a call. The attendant can either select
the preferred Park port or allow the system to select the port for them. A parked call can then be
picked up by anyone on the system by dialing the park port number.
The Cisco Unified Attendant Console Advanced Call Park functionality is additional to the standard
Cisco Unified Communications Manager call park and directed call park functions. Operators can
see what Park devices are available and choose whether to use a specific device or allow the system
to select a park device for them. As these park devices are exclusive to the console attendants they
are situated on the Cisco Unified Attendant Console Advanced server and require an additional
range of DNs.
Note Cisco Unified Attendant Console Advanced Server is restricted to 100 system devices of each CTI Port
type. The total number of CTI Port system devices across all Queue Device Groups cannot exceed 255
per Cisco Unified Attendant Console Advanced Server. For information on configuring CTI Ports, see
System Configuration Menu, page 6-19.