Administrator's Guide

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Cisco Unified Attendant Console Administration and Installation Guide

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Chapter 1 Product Overview

Features

• Blind and consultative transfers

• Optional server resilience

• Cisco Unified Communications Manager versions supported— 7.1(5) to 10.0(1)

• Directory search integrated with the Cisco Unified Communications Manager directory

• Directory size supported—100K

• Optional use of these directory sources:

–

Active Directory 2008 R1/R2 or Active Directory 2012

–

iPlanet Netscape 5.0

–

iPlanet Netscape 5.1

• Manually added directory contacts.

For a more detailed features list see the product data sheets at

http://www.cisco.com/en/US/products/ps7282/products_data_sheets_list.html.

Core Languages

Cisco Unified Attendant Console Advanced supports English only.

Server Resilience

Cisco Unified Attendant Console Advanced supports server resilience in an active/passive (hot standby)

deployment, based on SQL Server replication and the synchronization of database objects across

publisher and subscriber servers. For more information on how replication is implemented in Cisco

Unified Attendant Console Advanced, see Cisco Unified Replication, page 6-44.

A resilient Cisco Unified Attendant Console Advanced installation runs on two servers:

• Publisher—responsible for normal activity. You configure the system by logging in to Cisco Unified

Attendant Console Advanced Administration on the Publisher. By default, all operators using the

Attendant Console client are logged onto the Publisher for configuration and call routing. The

Publisher includes the LDAP server.

• Subscriber—the passive, secondary (backup) server. The information from the publisher server is

replicated onto this server. The Subscriber runs the all the same services as the Publisher except that

it does not use an LDAP service to populate the directory, instead these are replicated entirely from

the Publisher only. If the Publisher fails, the Subscriber takes over, communicating with the

Attendant Console clients. You cannot change the configuration through the Subscriber server. On

the Subscriber you can only set:

–

the arrival mode for each queue

–

logging levels

You can also monitor replication and run reports.

The following are installed on both server machines:

• BLF server. Responsible for all BLF information and call activity

• Cisco Unified Presence server. Responsible for presence information. For more information, see

Cisco Unified Presence Server Integration, page 1-11.