Administrator's Guide

G-1

Cisco Unified Attendant Console Administration and Installation Guide

OL-27293-02

APPENDIX

Backing-up and Restoring Cisco Unified

Attendant Console Advanced

This appendix describes how to back up Cisco Unified Attendant Console Advanced server, and how to

restore it to service following any failure that requires a full system (including operating system) rebuild.

It contains the following main sections:

• Backing-up Databases, page G-1

• Restoring Databases, page G-4

• Backing-up and Restoring the CUPS Configuration, page G-6

• Restoring a Subscriber Server, page G-7 (applies only to resilient Cisco Unified Attendant Console

Advanced installations)

• Licensing Your New Server, page G-8

Note The instructions in this appendix are for SQL Server 2008 databases. The procedures may vary slightly

for other versions.

Backing-up Databases

Cisco Unified Attendant Console Advanced uses the following SQL databases, which are created when

you install the software:

• ATTCFG—Stores the server configuration. How to change the configuration is described in

Chapter 6, “Configuring and Licensing Cisco Unified Attendant Console Advanced Server”.

• ATTLOG—Stores call history information. Cisco Unified Attendant Administration reports use this

data.

By backing-up these databases you will be able to restore your configuration and call history following

server failure.

You can back up your databases either:

• Manually. This is described in Manually Backing-up Databases, page G-2.

• Automatically. This is described in Automatically Backing-up Databases, page G-2.

You cannot automatically back up SQL Server Express databases.