Administrator's Guide

F-2
Cisco Unified Attendant Console Administration and Installation Guide
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Appendix F Upgrading Cisco Unified Attendant Console Advanced
– For the Microsoft SQL Server 2008 Upgrade Advisor visit
http://www.microsoft.com/en-us/download/details.aspx?id=11455
– For the Microsoft SQL Server 2012 Upgrade Assistant visit
http://social.technet.microsoft.com/wiki/contents/articles/2558.upgrade-assistant-tool-for-sql-
server-2012.aspx
– For considerations when upgrading the database engine to 2008 visit
http://msdn.microsoft.com/en-us/library/bb933942(v=SQL.100).aspx
– For considerations when upgrading the database engine to 2012 visit
http://msdn.microsoft.com/en-us/library/bb933942.aspx.
• If you upgrade the Cisco Unified Attendant Console Advanced server you also need to upgrade the
Cisco Unified Attendant Console Advanced. If you do not, differences between the databases may
cause inconsistent system performance.
• When upgrading resilient server software, both the Publisher and Subscriber server machines must
be running. If either machine is turned off or inaccessible, the upgrade may fail.
To upgrade Cisco Unified Attendant Console Advanced:
1. Ensure that your Cisco Unified Communications Manager version is compatible with the version of
Cisco Unified Attendant Console Advanced you are upgrading to. For more information, see
Integrating Cisco Unified Attendant Console Advanced with Cisco Unified Communications
Manager, page 1-6.
2. Ensure that you have the correct version of operating system and SQL database engine required by
the Cisco Unified Attendant Console Advanced version. For more information, see:
– Physical Server Software Requirements, page 3-2
– VMware Software Requirements, page 3-5
3. Ensure that you are using an Application User account for integration with Cisco Unified
Communications Manager.
Cisco Unified Attendant Console Advanced version 8.0.0.5 and earlier used an End User account to
communicate with Cisco Unified Communications Manager. Cisco Unified Attendant Console
Advanced 8.0.3 and later uses an Application User instead of an End User. For details of how to
create an Application User, see Creating and Assigning an Application User, page 4-3.
Note If you are upgrading from Cisco Unified Attendant Console Advanced version 8.0.0.5 or earlier, you
must first delete the End User account from Cisco Unified Communications Manager.
4. Download the Cisco Unified Attendant Console Advanced software. For more information, see
Downloading the Software, page 5-6.
5. Sometimes you will need to re-license your Cisco Unified Attendant Console Advanced server. Each
release of Cisco Unified Attendant Console Advanced has a three-part build number; for example:
8.0.3, where 8 is the major release number, 0 is the minor release number, and 3 is the maintenance
release number.
During major release upgrades—for example, upgrading from version 8.0.3 to version 9.0.1—the
permanent licensing gets removed and your server reverts to a 5-day evaluation period. If you have
a valid UCSS contract, you can request a new license activation code by visiting
http://www.cisco.com/upgrade and using the tool there. You will need your service contract number
to use this tool and order the upgrade.