Administrator's Guide
CHAPTER
1-1
Cisco Unified Attendant Console Administration and Installation Guide
OL-27293-02
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Product Overview
Cisco Unified Attendant Console Advanced is a Windows-based operator attendant console application
for use exclusively with Cisco Unified Communications Manager. For more information about which
versions of Cisco Unified Attendant Console Advanced and Cisco Unified Communications Manager
work together, see Integrating Cisco Unified Attendant Console Advanced with Cisco Unified
Communications Manager, page 1-6. Cisco Unified Attendant Console Advanced emulates the functions
of a manual telephone switchboard, and so enables attendant console operators to quickly accept
incoming calls and efficiently dispatch them to recipients within an organization.
The Cisco Unified Attendant Console Advanced server monitors extensions within Cisco Unified
Communications Manager and routes the calls to the Cisco Unified Attendant Console Advanced clients.
Calls from Cisco Unified Communications Manager enter Cisco Unified Attendant Console Advanced
server through Cisco Unified Communications Manager Computer Telephony Integration (CTI) Route
Point devices, which can route calls, but cannot terminate them. Cisco Unified Communications
Manager CTI Ports receive the calls and deliver them to the operators.
You use Cisco Unified Attendant Console Advanced Administration to create the required system
devices on the Cisco Unified Communications Manager, and to configure the system parameters on the
Cisco Unified Attendant Console Advanced server. Cisco Unified Attendant Console Advanced system
parameters, user directory and call record logs are all stored in SQL databases on the Cisco Unified
Attendant Console Advanced server.
Features
Cisco Unified Attendant Console Advanced has the following basic features:
• Call queuing engine, with 100 Console queues supported
• Maximum number of system devices per Cisco Unified Attendant Console Advanced Server—255.
This total does not include Queue DDIs, which are CTI Route Points. The maximum number
supported of each of the following CTI Port types is 100:
–
CT Gateway Devices
–
Park Devices
–
Service Devices
These CTI Port system devices must not collectively total more than 255; they can be distributed
among up to 20 Queue Device Groups.
• Up to 50 concurrent operator client logins
• Busy Lamp Field (BLF)