Administrator's Guide

B-6
Cisco Unified Attendant Console Administration and Installation Guide
OL-27293-02
Appendix B Cisco Unified Reporting
Overflowed Calls By Date System Report
Emergency The number of calls that overflowed because the queue was
in emergency mode.
Overflow out Destination Time Limit The destination for calls overflowed for exceeding the
maximum wait time.
Overflow out Destination No Operators The destination for calls overflowed when no operator was
logged into the queue.
Emergency The destination for calls overflowed when the queue was in
emergency mode.
% In The percentage of incoming calls that had overflowed from
another queue.
% Out The percentage of incoming calls that overflowed from the
queue.
Field Description