Administrator's Guide

B-1
Cisco Unified Attendant Console Administration and Installation Guide
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APPENDIX
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Cisco Unified Reporting
Cisco Unified Reporting enables you to create reports about the information coming through Cisco
Unified Attendant.
This section describes how to configure Cisco Unified Reporting using Cisco Unified Attendant Console
Advanced Administration. Only administrators can access Cisco Unified Attendant Console Advanced
Administration.
To access Cisco Unified Reporting:
Step 1 Log in to Cisco Unified Attendant Console Advanced Administration, as described in Administrator
Login, page 6-1.
The Cisco Unified Attendant Console Advanced Administration home page is described. For more
information, see Home Page, page 6-2.
Step 2 In Navigation at the top right of the home page, select Cisco Unified Reporting, and then click Go.
The Cisco Unified Reporting home page is displayed. This contains the System Reports menu from
which you can run the following reports:
• Incoming Calls by Date and Time. For more information, see Incoming Calls by Date and Time
System Report, page B-3.
• Operator Calls by Time. For more information, see Operator Calls by Time System Report,
page B-4.
• Operator Calls by Queue. For more information, see Operator Calls by Queue System Report,
page B-5.
• Overflowed Calls by Date. For more information, see Overflowed Calls By Date System Report,
page B-5.