Manual

Appendix 1 - Troubleshooting
Check for errors
Event log
Check the Event log (Status > Logs > Event log).
Real time detailed event log
To obtain a m
ore detailed log of key events and errors, start up netlog level 1 logging and then try the
call or initiate a presence action.
1. Log in to Cisco VCS Control as admin using an SSH or Telnet connection.
2. At the prompt type:
netlog 1
3. To turn off tracing, at the prompt type:
netlog off
Information displayed between typing netlog 1 and netlog off contains the key events and error
messages that occurred between those two times.
Tracing calls
Tracing calls at SIP / H.323 level
1. Log in to Cisco VCS Control as admin using an SSH or Telnet connection.
2. At the prompt type:
netlog 2
3. To turn off tracing, at the prompt type:
netlog off
Information displayed between typing netlog 2 and netlog off contains the SIP and H.323 messaging
received and sent out by the Cisco VCS.
Information displayed by netlog 2 includes the key event and error message information reported by
netlog 1. Viewing netlog 1 and netlog 2 information separately can be useful so that netlog 1
messages are not lost within the detailed SIP / H.323 messaging.
Presence not observed as expected
Presence Server status
 To check who is providing presence information to the Cisco VCS Presence Server:
 Go to Status > Presence > Publishers
 To check whose presence is being watched for (on domains handled by Cisco VCS Presence
Server):
 Go to Status > Presence > Presentities
 To check who is watching for presence (of one or more entities in domains handled by Cisco VCS
Presence Server):
 Go to Status > Presence > Subscribers
No presence being observed
Che
ck that there is no transform that may be inadvertently corrupting the presence Publication,
Subscription or Notify – e.g. that there is no transform modifying the presence URI. (Notifies are sent
to the subscription contact ID, typically <name>@<IP address>:<IP port>;transport=xxx. Any
transforms that modify this are likely to stop the presence Notify being routed appropriately)
Cisco VCS Deployment Guide: Microsoft OCS 2007 R1 and R2 and Cisco VCS X5.2 Page 65 of 92