Leaflet

326: The audio on the dual stream is out of sync with the dual stream video, why?

The Cisco TelePresence Codecs do not support lip-sync (synchronizing audio and video) on

the dual channel. The audio is only synchronized with the main stream. Currently lip-sync for

the second stream is not supported by the H.239 standard dening dual streams for H.323.

Applies to the following products:

y SX20 Quick Set

y SX80

y Codec C20

y Codec C40

y Codec C60

y Codec C90

y MX200

y MX300

y MX200 G2

y MX300 G2

y MX700

y MX800

y EX60

y EX90

329: Why can I only place point-to-point calls on my codec?

You need to have the MultiSite option installed to place MultiSite calls.

Check your options from the System information menu

1. Open the Home menu and go to: Settings > System information.

2. Make sure MultiSite is listed in the Software > Options installed

Check your options using the web interface

Enter the IP address of your codec on a web browser

1. Select Congurations and Advanced Congurations.

2. From the menu on the left select Conference 1.

3. In the scroll down menu for IncomingMultisiteCall Mode select Allow.

Check your options using an API command

Log into the video system as admin using SSH (Secure Shell):

1. Execute the API command:

xStatus SystemUnit

2. Make sure the MultiSite option is listed as True.