Leaflet

319: My monitor displays the image from my codec outside of the monitor frame, why?
Most monitors over-scan TV resolutions such as 720p and 1080p.
To x this, you must go into the monitor's menu system and nd the setting to avoid this.
Dierent monitors use dierent terms but you should look for something like: Just Scan,
Pixel by Pixel or Underscan.
Some monitors only have this option for the native resolution of the display, therefore if you
can't nd it, go to the codec's administrator settings menu and change the video output
resolution and then try again. To set the resolution for the video output HDMI 1, open the
Home menu and go to Settings > Administrator settings > Advanced conguration > Video
> Output > HDMI 1 (or 3) and set the Resolution.
Some monitors do not have this setting at all. Then you can use the VGA input of the monitor
and select a PC resolution from the administrator settings menu. Set video output resolution
to 1024×768 (XGA), 1280×1024 (SXGA) or 1360×768 (WXGA) (only applicable for the C60
and C90). To set the resolution for the video output DVI 2, open the Home menu and go to
Settings > Administrator settings > Advanced conguration > Video > Output > DVI 2 (or
4) and set the Resolution.
Applies to the following products:
y SX10 Quick Set
y SX20 Quick Set
y SX80
y Codec C20
y Codec C40
y Codec C60
y Codec C90
321: I lost some of my settings after I powered down my codec. Why?
It takes quite some time for the codec to synchronize the current conguration with the
stored startup conguration. Do not restart the codec using the power button immediately
after a recent conguration change. Wait at least one minute before powering down the
system using the power switch.
Note: It is recommended to reboot the system from the menu on screen. To do this, open
the Home menu and go to Settings > Restart. This also synchronizes the congurations
ensuring no data is lost. This same process can be done to restart the system using your
Touch controller.
Applies to the following products:
y SX10 Quick Set
y SX20 Quick Set
y SX80
y Codec C20
y Codec C40
y Codec C60
y Codec C90
y MX200
y MX300
y MX200 G2
y MX300 G2
y MX700
y MX800
y EX60
y EX90
325: There is no audio coming out from my codec when it is connected to my monitor with a
HDMI cable, why?
Check whether the video output resolution for HDMI 1 is set to 800×600 or 1900×1200. Due
to an issue with these two resolutions we are running them in DVI mode (DVI over HDMI), and
the DVI mode does not support audio. To check or change the video output resolution, open
the Home menu and go to Settings > Administrator settings > Advanced conguration >
Video > Output > HDMI 1 > Resolution.
To x this you can:
1. Select another video output resolution for HDMI 1
2. or, use the audio from Audio Line Out 1 and 2.
Applies to the following products:
y SX20 Quick Set
y Codec C20
y Codec C40
y Codec C60
y Codec C90
Cisco TelePresence TC Endpoints
D14865.03 TC Endpoints Knowledge Base Articles | APRIL 2015 Copyright © 2011–2013 Cisco Systems, Inc. All rights reserved.
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Knowledge Base Articles
Contents
Introduction
Questions
Contact
Questions and answers
Appendices
Questions and answers