Knowledge Base Articles Cisco TelePresence TC Endpoints Contents Introduction Questions Questions and answers Appendices Contact KNOWLEDGE BASE ARTICLES • • • • • • • Codec C Series EX Series MX Series Profile Series SX Series Precision Cameras TRC Remote Controls APRIL 2015 D14865.03 TC Endpoints Knowledge Base Articles | APRIL 2015 1 Copyright © 2011–2013 Cisco Systems, Inc. All rights reserved.
Knowledge Base Articles Cisco TelePresence TC Endpoints Contents Contents Introduction Questions Questions and answers Thank you for choosing Cisco! Table of Contents Your Cisco product has been designed to give you many years of safe, reliable operation. Introduction.........................................................................3 The articles in this Knowledge Base give advice on installation, interoperability, configuration, firewalls, and many other frequently asked questions.
Knowledge Base Articles Cisco TelePresence TC Endpoints Contents Introduction Introduction Questions Questions and answers Appendices Contact Chapter 1 Introduction D14865.03 TC Endpoints Knowledge Base Articles | APRIL 2015 3 Copyright © 2011–2013 Cisco Systems, Inc. All rights reserved.
Knowledge Base Articles Cisco TelePresence TC Endpoints Contents Introduction Introduction Questions Questions and answers About this guide Several small articles related to the Cisco TelePresence products listed below are gathered in this Knowledge Based document. Most of the articles are in question/answer format and cover installation, interoperability, configuration, firewalls, and many other frequently asked questions.
Knowledge Base Articles Cisco TelePresence TC Endpoints Contents Introduction Questions Questions and answers Appendices Contact Chapter 2 Questions D14865.03 TC Endpoints Knowledge Base Articles | APRIL 2015 5 Copyright © 2011–2013 Cisco Systems, Inc. All rights reserved.
Knowledge Base Articles Cisco TelePresence TC Endpoints Contents Introduction Questions Questions and answers answers Questions Appendices Contact Questions by category The questions in this knowledge base are listed by category below. The article numbers are used as a reference only. In the eletronic version of this document the entries in the list below are all hyperlinks. Just click the question to go to the relevant article in Chapter 3, Questions and answers.
Knowledge Base Articles Cisco TelePresence TC Endpoints Contents Introduction Questions Questions and answers answers Questions Appendices Contact Monitor 333: I installed a video camera to the video input number 2 on my C90 using component video, now I am not able to get any video when I activate this source. Why? 300: The monitor does not go to standby mode when it is connected to a codec. 363: Is transcoding supported for the H.
Knowledge Base Articles Cisco TelePresence TC Endpoints Contents Introduction Questions Questions and answers answers Questions Appendices Contact Touch controller and remote control 610: What resolutions does the EX90 support on the DVI-I PC-screen input? 524: Are there any shortcuts on the TRCV remote control? 611: Can I run MultiSite on EX and MX video systems? 643: The call is disconnected when I pick up the handset of the Touch 8 on my EX90 and EX60.
Knowledge Base Articles Cisco TelePresence TC Endpoints Contents Introduction Questions Questions and answers answers Questions Appendices Contact Chapter 3 Questions and answers D14865.03 TC Endpoints Knowledge Base Articles | APRIL 2015 9 Copyright © 2011–2013 Cisco Systems, Inc. All rights reserved.
Knowledge Base Articles Cisco TelePresence TC Endpoints Contents Introduction Questions Questions and answers answers Questions Appendices Contact Applies to the following products: yy SX20 Quick Set yy Codec C20 yy Codec C40 yy Codec C60 yy Codec C90 300: The monitor does not go to standby mode when it is connected to a codec. When a codec goes to standby, all monitor outputs are disabled. Some consumer monitors do however not go into standby when they receive no video on the HDMI input.
Knowledge Base Articles Cisco TelePresence TC Endpoints Contents Introduction Questions Questions and answers answers Questions Contact 311: How do I enable HTTPS on my video system? 307: What is the maximum length of the HDMI cable connecting a codec to a monitor? The HDMI cable going from the Cisco TelePresence Codec to the monitor can be up to 15 meters/50 feet long. This requires a good quality category 2 cable. Longer extensions are possible using HDMI/DVI extenders. From TC6.
Knowledge Base Articles Cisco TelePresence TC Endpoints Contents Introduction Questions Questions and answers answers Questions 313: I changed the video output on my codec to a new resolution not supported by the monitor, how do I revert this? In the Call menu, enter sip: or h323 before the URI/H323 ID, for example: sip:name@ company.com You can use a special sequence on the remote control.
Knowledge Base Articles Cisco TelePresence TC Endpoints Contents Introduction Questions Questions and answers answers Questions Contact Applies to the following products: yy SX10 Quick Set yy SX20 Quick Set yy SX80 yy Codec C20 yy Codec C40 yy Codec C60 yy Codec C90 yy MX200 yy MX300 yy MX200 G2 yy MX300 G2 yy MX700 yy MX800 yy EX60 yy EX90 319: My monitor displays the image from my codec outside of the monitor frame, why? Most monitors over-scan TV resolutions such as 720p and 1080p.
Knowledge Base Articles Cisco TelePresence TC Endpoints Contents Introduction Questions Questions and answers answers Questions 326: The audio on the dual stream is out of sync with the dual stream video, why? Appendices Contact 329: Why can I only place point-to-point calls on my codec? You need to have the MultiSite option installed to place MultiSite calls. The Cisco TelePresence Codecs do not support lip-sync (synchronizing audio and video) on the dual channel.
Knowledge Base Articles Cisco TelePresence TC Endpoints Contents Introduction Questions Questions and answers answers Questions Contact 332: I installed a second PrecisionHD 1080p Camera on my C Series codec, but I am unable to control it. Why? 330: How do I install the MultiSite option key? Incoming MultiSite Call is allowed as a default setting. If the Incoming MultiSite Call is disabled, it can be turned back on. To control the second camera you need to use a VISCA cascading cable.
Knowledge Base Articles Cisco TelePresence TC Endpoints Contents Introduction Questions Questions and answers answers Questions Appendices Contact 528: Which resolutions do the video systems support at 60 fps? 524: Are there any shortcuts on the TRCV remote control? The supported resolutions at 60 fps are w288, w448, w576 and w720.
Knowledge Base Articles Cisco TelePresence TC Endpoints Contents Introduction Questions Questions and answers answers Questions 545: Can I deploy endpoints from outside the enterprise network, for example, from a home office or remote office without VPN connection Contact 558: How do I record my video calls? You can record your video calls, and include all participants and any presentations using the Cisco TelePresence Content Server.
Knowledge Base Articles Cisco TelePresence TC Endpoints Contents Introduction Questions Questions and answers answers Questions Appendices Contact 610: What resolutions does the EX90 support on the DVI-I PC-screen input? 609: My computer is connected to the DVI-I input of the EX90, but the desktop is not displayed on the screen. Why? The EX90 has one DVI-I (integrated analog and digital) input.
Knowledge Base Articles Cisco TelePresence TC Endpoints Contents Introduction Questions Questions and answers answers Questions Appendices Contact 619: Can the MX and EX video systems be wall mounted? 611: Can I run MultiSite on EX and MX video systems? MultiSite is available on EX90 and the MX Series, but is not available on EX60, MX200 and MX300. On EX90 up to 3-sites can connect in MultiSite. The MX Series and the EX60 can be wall mounted.
Knowledge Base Articles Cisco TelePresence TC Endpoints Contents Introduction Questions Questions and answers answers Questions Appendices Contact 624: Can I use the Cisco TelePresence Performance Mic 20 external microphone on the EX and MX video systems? 631: When connecting to the second HDMI output on the Cisco TelePresence Codec C20, C40, SX20 or EX90, nothing is displayed on the screen, why? The EX90 supports the Performance Mic 20 external microphone, but the MX200, MX300 and EX60 do not supp
Knowledge Base Articles Cisco TelePresence TC Endpoints Contents Introduction Questions Questions and answers answers Questions 662: What should I do before contacting TAC? Appendices Contact Related questions: 303: My C Series Codec does not seem to boot up (no video is displayed on the monitor), why? To help TAC to identify fixes and process RMAs on screen-related issues, please follow the steps below before raising a ticket.
Knowledge Base Articles Cisco TelePresence TC Endpoints Contents Introduction Questions Questions and answers answers Questions Appendices Contact 668: Which TelePresence endpoints support the Touch 8, and which TelePresence Endpoints have it as the standard user interface? 673: Are there any requirements or limitations on the length of the Ethernet cable when connecting the Touch 8 or Touch 10 to a codec? You can use the Touch 8 with all C Series endpoints running TC software version 4.
Knowledge Base Articles Cisco TelePresence TC Endpoints Contents Introduction Questions Questions and answers answers Questions Appendices Contact 688: How can I use a dedicated monitor for showing presentations only? 675: Do the Touch 8 and Touch 10 controller's come in a wall mount version? No, the Touch 8 and Touch 10 are only available as a table version.
Knowledge Base Articles Cisco TelePresence TC Endpoints Contents Introduction Questions Questions and answers answers Questions Appendices Contact 692: Why can I hear my own voice in the speakers when I am using a Cisco TelePresence video system? 694: How do I setup a Cisco TelePresence video system so that I am not disturbed by incoming calls when I am already in a call? If a microphone is connected to the Line 1 and Line 2 ports on the codec, its audio comes out of the speakers.
Knowledge Base Articles Cisco TelePresence TC Endpoints Contents Introduction Questions Questions and answers answers Questions The following configurations require a reboot to take effect: You should use active speakers that are non-grounded. Attaching a grounded active speaker to the system creates a ground loop, which causes an annoying humming sound. TC5: yy yy yy yy yy Another option is to use a ground isolator between grounded speakers and the codec.
Knowledge Base Articles Cisco TelePresence TC Endpoints Contents Introduction Questions Questions and answers answers Questions Contact 703: Can the PrecisionHD 1080P 12x camera and PrecisionHD 1080 4xS2 camera work with the SX80 codecs? 698: Can I connect more than one Touch 10 to a Cisco TelePresence video system? There has been limited testing with more than one Touch 10 connected to Codec. Therefore the use of more than one Touch 10 is not officially supported.
Knowledge Base Articles Cisco TelePresence TC Endpoints Contents Introduction Questions Questions and answers answers Questions 706: Are third party microphones supported when used with SX10? Appendices Contact 709: Which TelePresence endpoints support the Touch 10, and which TelePresence Endpoints have it as the standard user interface? No, third party microphones are not supported when used with SX10.
Knowledge Base Articles Cisco TelePresence TC Endpoints Contents Introduction Questions Questions and answers Appendices Contact Chapter 4 Appendices D14865.03 TC Endpoints Knowledge Base Articles | APRIL 2015 28 Copyright © 2011–2013 Cisco Systems, Inc. All rights reserved.
Knowledge Base Articles Cisco TelePresence TC Endpoints Contents Introduction Product overview Questions Questions and answers Cisco TelePresence Codec SX20 Appendices Contact Cisco TelePresence EX60 Cisco TelePresence Codec C20 Cisco TelePresence Codec C40 Cisco TelePresence SX10 Cisco TelePresence Codec C60 Cisco TelePresence EX90 Cisco TelePresence Codec SX80 Cisco TelePresence Codec C90 D14865.
Knowledge Base Articles Cisco TelePresence TC Endpoints Contents Introduction Questions Questions and answers Appendices Contact Cisco TelePresence MX200 (Table Stand) Cisco TelePresence MX200 G2 (Floor Stand) Cisco TelePresence MX700 Single Cam (Floor Stand) Cisco TelePresence MX300 (Floor Stand) Cisco TelePresence MX300 G2 (Floor Stand) Cisco TelePresence MX700 Dual Cam (Floor Stand) D14865.03 TC Endpoints Knowledge Base Articles | APRIL 2015 30 Copyright © 2011–2013 Cisco Systems, Inc.
Knowledge Base Articles Cisco TelePresence TC Endpoints Contents Introduction Questions Questions and answers Appendices Cisco TelePresence MX800 Dual Cam (Floor Stand) Cisco TelePresence Profile 42 Cisco TelePresence Profile 65 Cisco TelePresence MX800 Dual Cam (Floor Stand) Cisco TelePresence Profile 52 Cisco TelePresence Profile 52 Dual D14865.03 TC Endpoints Knowledge Base Articles | APRIL 2015 31 Contact Copyright © 2011–2013 Cisco Systems, Inc. All rights reserved.
Knowledge Base Articles Cisco TelePresence TC Endpoints Contents Introduction Cisco TelePresence Profile 65 Dual Questions Questions and answers Cisco TelePresence PrecisionHD 1080p4x S2 Appendices Contact Cisco TelePresence Precision 60 Camera Cisco TelePresence PrecisionHD 1080p12x Cisco TelePresence Remote Control 5 Cisco TelePresence SpeakerTrack 60 Camera Cisco TelePresence PrecisionHD 1080p2.5x Cisco TelePresence Remote Control 6 Cisco TelePresence PrecisionHD 1080p4x D14865.
Knowledge Base Articles Cisco TelePresence TC Endpoints Contents Introduction Questions Questions and answers Appendices Contact Cisco TelePresence Touch 8 Cisco TelePresence Touch 10 D14865.03 TC Endpoints Knowledge Base Articles | APRIL 2015 33 Copyright © 2011–2013 Cisco Systems, Inc. All rights reserved.
Knowledge Base Articles Cisco TelePresence TC Endpoints Contents Introduction Questions Questions and answers User documentation Document categories For all our products we have several guides suitable for various user groups. For each product, you can find different types of guides in the following document categories: You can download all the user guides for the Cisco TelePresence products from the Cisco web site: Install and Upgrade: Install and Upgrade Guides http://www.cisco.
Knowledge Base Articles Cisco TelePresence TC Endpoints Contents Introduction Questions Questions and answers Appendices Contact Intellectual property rights THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
