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Release Notes

ManualsBrandsCisco Manualsvideo conferencing systemsCisco TelePresence Serial GW MSE 8330
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Using the Bug Search Tool
Cisco TelePresence Serial Gateway Series Version 1.0(1.50) Software Maintenance Release Notes Page 6 of 8
Downgrade instructions
If you need to reverse your upgrade, you can re-install the former version of the software. The downgrade procedure
is the same as for the upgrade except that it uses the earlier software image.
CAUTION: If you use CDR data for any purpose you must download and save the CDR data before
you downgrade to an earlier version. The gateway will delete all existing CDRs.
Process using the web interface
1. Go to Settings > Upgrade.
2. In the Restore configuration area, navigate to and select the appropriate configuration.xml backup file.
3. Check the User settings check box.
4. If required, check the Network settings check box.
5. Click Restore backup file.
6. When the configuration is restored, you need to re-install the required former software version.
Using the Bug Search Tool
The Bug Search Tool contains information about open and resolved issues for this release and previous releases,
including descriptions of the problems and available workarounds. The identifiers listed in these release notes will
take you directly to a description of each issue.
To look for information about a specific problem mentioned in this document
1. Using a web browser, go to Bug Search Tool
.
2. Sign in with a Cisco.com username and password.
3. Enter the bug identifier in the Search field and click Search.
To look for information when you do not know the identifier:
1. Type the product name in the Search field and click Search.
2. From the list of bugs that appears, use the Filter drop-down list to filter on either Keyword, Modified Date,
Severity, Status, or Technology.
Use Advanced Search on the Bug Search Tool home page to search on a specific software version.
The Bug Search Tool help pages have further information on using the Bug Search Tool.
Technical Support
If you cannot find the answer you need in the documentation, check the website at
http://www.cisco.com/cisco/web/support/index.html where you will be able to:
Make sure that you are running the most up-to-date software.
Get help from the Cisco Technical Support team.
Make sure you have the following information ready before raising a case:
Identifying information for your product, such as model number, firmware version, and software version (where
applicable).
Your contact email address or telephone number.
A full description of the problem.
To view a list of Cisco TelePresence products that are no longer being sold and might not be supported visit:
http://www.cisco.com/en/US/products/prod_end_of_life.html
and scroll down to the TelePresence section.