Maintenance Manual

■ Customizations where an alternative is available that can be individually uploaded or downloaded are
indicated by two asterisks (**) after their name
■ Customizations where an alternative is available that cannot be uploaded or downloaded individually are
indicated by one asterisk (*) (these are files that have been provided by Customer support)
■ Customizations that are part of a localization package from Cisco are indicated by a plus sign (+)
Uploading and Downloading Customized Voice Prompts
Refer to the sections below for details of further functionality provided by the Installed voice prompts list:
■ Uploading individual voice prompts
■ Downloading individual voice prompts
■ Downloading a customization package
■ Deleting customized voice prompts
Uploading Individual Voice Prompts
You may upload individual voice prompts. To do this:
1. Go to Settings>User interface.
2. In the Installed voice prompts section, click show files details and locate the voice prompt file you require.
3. For that voice prompt, click upload. You may do this regardless of whether an alternative customization has
already been uploaded.
4. You will be presented with a new screen, allowing you to locate and upload the customization of your choice.
Click Browse to locate the voice prompt file on your computer. Voice prompt files must be in the following
format:
— Microsoft WAVE (.WAV) format
— 16kHz (16000Hz) sample rate
— Mono
— Uncompressed
— Maximum 10 seconds long
If you upload a file that is not in this format, the upload may fail or the voice prompt may sound distorted when
heard by users. Use an audio editing package of your choice to make any conversions required. See Making
the best possible recordings for how to obtain the best possible voice prompts for your MCU customization.
Note that in addition to the 10 second length limit per prompt, there is a total length limit of four minutes for the
full set of prompts. That is, if all samples were played back-to-back, it should take no more than 240 seconds.
5. When you have located the file you want to upload, click Upload customization. If the upload is successful, a
page displaying the size of the file uploaded will be displayed; otherwise an error will be shown. If the upload
fails, check your audio file matches the specification above before contacting your support representative.
Downloading Individual Voice Prompts
You may want to review a customization that has been previously uploaded to the MCU. To do this,
1. Go to Settings>User interface.
2. In the Installed voice prompts section, locate the voice prompt file you require.
3. For that voice prompt, right-click download and choose Save Target As (or your web browser's equivalent
operation). The file will be downloaded to your computer for reference.
Only alternative customizations can be downloaded in this way; the default voice prompts may not be downloaded.
In addition, only customizations uploaded as individual files may be downloaded; those uploaded as part of a package
may not be downloaded.
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Cisco TelePresence MCU Series Online Printable Help