Maintenance Manual

Note: Only download CDRs when the unit is not under heavy load, otherwise performance of the unit may be
impaired.
The range of logs that you can download to the web interface works in groups. Therefore you may see Download X to
Y as XML and Y will not increase even though the log is filling up. When a threshold is reached, then Y increases.
However, you always have the option to download the full log with Download as XML.
In addition the web interface displays a maximum of 20 pages. If the log includes more events than can be displayed
on those pages, the more recent events are displayed. Therefore you may see Download X to Y as XML where X
keeps increasing when the page is refreshed. Again you can download the full log with Download as XML.
To clear the CDR log, click Delete X to Y. This will permanently remove Call Detail Records X to Y. Due to the way the
CDR log works, it may not be possible to delete all records; the button name indicates which records can be deleted.
For example, if you delete the 0-399 entries, then the 400th entry appears as the first entry in this page, even if you
download the full log. The download button would then show that you can download for example 400-674 (if 674 is
the maximum number of entries in the log) and the delete button will be grayed out again (because it is only available
when a certain number of entries are in the log).
To avoid duplicate entries when you download repeatedly, each time delete the entries that you have just
downloaded.
CDR Log Display
The CDR log list shows some or all of the stored records, depending on the filtering and display settings (see Call
Detail Record log controls). Click on a column heading to sort by that field. Refer to the table below to understand the
fields displayed in the CDR log list:
Field Field Description Usage Tips
# (record
number)
The unique index
number for this Call
Detail Record.
Time The time at which the
Call Detail Record was
created.
Records are created as different conference events occur. The time the
record was created is the time that the event occurred.
Incoming CDR log events are stored with the local time stamp (not UTC).
Changing the time (either by changing the system time or via an NTP
update) causes new events in the CDR log to show the new time. No
change will be made to existing logged CDR events
Conference The number of the
conference to which
this record applies
Each new conference is created with a unique numeric index. All records
pertaining to a particular conference display the same conference number.
This can make auditing conference events much simpler.
Message The type of the Call
Detail Record, and
brief details, if
available.
The display settings allow you to display more extensive details for different
record types.
The filter string allows you to select for display only records where a
particular word or string occurs.
Related Topics
■ Working with the event logs
■ Displaying and resetting system time
■ Understanding security warnings
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