Maintenance Manual

The Device inventory report is always available; its presence does not indicate any special condition or fault. If
automatic Call Home is enabled, the MCU always sends these reports on startup.
To configure Call Home:
1. Go to Logs>Call Home.
The Status section shows whether this feature is enabled and what reports are currently available.
2. Select the Call Home mode, Anonymous Call Home.
3. (Optional) Check Automatic Call Home enabled if you want the MCU to submit reports without manual
intervention.
4. Click Apply changes.
A dialog displays asking Are you sure you want to apply configuration changes?
5. Click OK to proceed or Cancel to abandon the configuration changes.
If Automatic Call Home is enabled, the MCU sends any pending reports now.
6. (Optional) Click Call Home now to manually submit the Current reports
Field Description
Call Home
status
Indicates the Call Home status as one of:
■ Automatic – Anonymous Call Home — Call Home mode is enabled and Automatic Call Home
enabled is checked.
■ Enabled – Anonymous Call Home — Call Home mode is enabled and Automatic Call Home
enabled is unchecked.
■ Disabled (default)
On start up, if Call Home mode is disabled, the MCU logs this in the event log during start up. The
MCU also logs a message if Call Home mode is enabled (Anonymous Call Home) but is not
configured to automatically submit reports.
Current
reports
A list of available reports.
Submission
status
Indicates the status of the latest reports submission, including date and time.
Status is Not sent if no reports have been submitted.
Last
submitted
report
reference
This field only displays if an Unexpected media resource restart diagnostics or an Unexpected
device restart diagnostics report has been sent. This reference number can be provided to Cisco
TAC so they can analyze the report.
Call Home
now
Manually submits Current reports.
A confirmation pop-up displays when manually submitting a report or enabling automatic reporting
to indicate that data will be transmitted to Cisco.
Report submissions are retried 3 times. If a submission fails after the third attempt this information is
shown in the status field.
Report submissions are retried 3 times. If a submission fails after the third attempt, a banner displays
on the web interface.
Dismiss
warning
(button)
Click to dismiss the warning that appears in the UI banner.
This button is greyed out unless a warning has appeared in the UIbanner.
Table 1 Status fields
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