Cisco TelePresence Management Suite 14.4.1 Software Release Notes Revised March 2015 Contents Changes to interoperability Product documentation New features Resolved issues Open issues Limitations Interoperability Upgrading to 14.4.1 Using the Bug Search Tool Technical support Document revision history 1 1 2 20 53 56 57 58 58 59 59 Changes to interoperability Ensure that you read the Interoperability [p.
New features New features Changed in 14.3.2 TelePresence Server communication Cisco TMS now keeps track of the protocol a TelePresence Server is using to communicate. Previously Cisco TMS always attempted to communicate with a TelePresence Server over HTTPS regardless of whether the last successful connection had fallen back to HTTP or not. TelePresence Servers communicating using HTTP will experience a significant improvement in performance as a result of this change.
New features n The Time Zone Update Tool now remembers the value entered for Hostname when the tool is run multiple times. n Added a new setting: Allow WebEx Booking in Systems > Navigator > select a TelePresence Server or MCU > TMS Scheduling Settings. This is enabled by default for new bridges or existing bridges after upgrade.
New features Other improvements in this release: n Updated icons and descriptions; the icon will now indicate whether TelePresence Server is in a rack. n TelePresence Server version 2.2 or later is now required. Make sure to upgrade TelePresence Server before upgrading Cisco TMS to 14.3. n Added support for Cisco TelePresence Server on Virtual Machine. n When adding TelePresence Server to Cisco TMS, Use Lobby Screen for Conferences is now set to On.
New features n Cisco TMS will now ignore the setting Administrative Tools > Configuration > Conference Settings > Advanced Conference Options >Automatic MCU failover if set to If conference start or MCU polling fails for conferences hosted by TelePresence Conductor.
New features Log name Description Configuration file log-schedulingliveservice.txt Keeps a record of LiveService routing decisions. C:\Program Files (x86) \TANDBERG\TMS\Services\TMSLiveService.exe.CONFIG log-schedulingKeeps a record of schedulerservice.txt SchedulerService routing decisions. C:\Program Files (x86) \TANDBERG\TMS\Services\TMSSchedulerService.exe.CONFIG log-scheduling-webexternal.txt Keeps a record of Cisco TMSBA routing decisions.
New features Support has been removed for: n Windows Server 2003 on customer-supplied servers. n Languages other than English in the Cisco TMS installer. n A number of other 3rd party/deprecated systems: for details see Interoperability [p.57]. Removed redundant and deprecated options: n Deprecated user account setting Exchange Integration Service Account removed from user settings. n Redundant options for virtual directories removed from upgrade dialog.
New features Existing data from previous releases may contain discrepancies affecting meetings spanning DST change events. The Cisco TMS Time Zone Update Tool is supplied to assist administrators in avoiding incorrect meeting times post upgrade from previous versions.For backwards compatibility with reporting functionality, dates are also stored in the local server time. The time zone update tool uses Cisco TMSBA to modify time zones.
New features Updated email template design and functionality New email templates have been designed that incorporate images, clickable links, and a more intuitive layout: Features include: n The data contained in the email notifications has been simplified to contain only the most important details for each participant. n Clickable links: the SIP link will open Cisco Jabber Video for TelePresence on the client machine, or any other SIP client.
New features n Booking Cancel - (Legacy: Delete): Email sent to the participants if a meeting is cancelled. n Booking Event - New for use with the booking API so that if a conference request fails, this email with some details can be sent to the administrator. Backwards compatibility with the legacy templates has been prioritized: n The old templates (Booking Confirm and Booking Delete) are no longer used by Cisco TMS and have been replaced by the new Booking Invite and Booking Cancel.
New features n WebEx Enabled TelePresence is supported by Cisco TMSBA. We strongly recommend using the new ExternalConference attribute to add WebEx to a conference. The previous way of adding WebEx to conferences (DataConference) has been kept for backwards compatibility. Support for non-WebEx data conferences was discontinued in API version 10 (Cisco TMS 14.1). n Booking of SIP Audio dial-in and dial-out participants is now fully supported.
New features Windows Server 2003 ASP.NET version updated For installations of Cisco TMS on Windows Server 2003, the installer will set the ASP.NET version on the default web site to version 4.0. Routing and distribution in cascaded MCU conferences Least cost routing In cascaded conferences: Cisco TMS will now prefer MCUs in this order: 1. Cisco TelePresence MCU 2. Cisco TelePresence MPS 3. Tandberg MCU 4. 3rd party MCU Cisco TMS will always prefer the MCU with the most remaining capacity.
New features Updated configuration templates The configuration template for TC software has been updated to incorporate new settings introduced in the TC6.0.1 release. Allocation attempts for scheduled calls The number of allocation attempts now follows the number set here: Administrative Tools > Configuration > Conference Settings > Connection Attempts for Scheduled Calls. Previously a maximum of 3 allocations was attempted.
New features n Make TelePresence Conductor the preferred MCU in routing. n Configure TelePresence Conductor alias patterns in Cisco TMS and view the regular expression for use on the TelePresence Conductor and VCS. n Free choice of alias in booking. Create your own conference address by modifying the variable part. n Automatic generation of conference address unless modified during booking. n Cisco TMS will reserve conference addresses it has generated from alias patterns.
New features n Redundancy deployment is now a part of the Administrator Guide. n The TMS tools application is now documented in full. n Everything is available in one pdf on Cisco.com. n The information has been restructured to focus on the tasks carried out by the Cisco TMS users. n All screen and field descriptions are still available as context-sensitive help from the Cisco TMS application.
New features Content Mode options on the Cisco TelePresence MCU Cisco TMS now supports the new Content Mode settings introduced in version 4.3 of the Cisco TelePresence MCU. In Systems > Navigator > select a Cisco TelePresence MCU on 4.3 or later > Settings > Extended Settings, the Content Mode setting now has the following options: Disabled, Passthrough, Transcoded, and Hybrid. Discontinued support for Cisco TMS Agent Legacy Cisco TMS Agent Legacy has been removed from Cisco TMS 14.
New features Cisco TMS Installer The installer no longer enforces a reboot of the Windows Server after an upgrade. The installer now only prompts the administrator to reboot the server if necessary. Removed the Call Status page for MCUs Previously, Cisco TMS allowed users to create ad hoc conferences on MCUs using the CallStatus page in the System > Navigator.
New features n TLS client certificate validation in Cisco TMS has been introduced. When endpoints try to establish a TLS connection to the /tms/public website: l IIS validates the certificate against its trusted list of certificates. l Cisco TMS validates that the CN field of the certificate corresponds to the hostname used to contact the system. Any system that tries to impersonate another system will fail this check. n Support for Certificate Revocation Checking has been added.
New features n Auditing: Auditing Always Enabled: Ensures that auditing is always enabled regardless of the setting in Administrative Tools > Configuration > General Settings >Enable Auditing. n Transport Layer Security Options: l Require Client Certificates for HTTPS API: When enabled (along with settings in IIS) Cisco TMS will require certificates from clients using public APIs.
Resolved issues Resolved issues Resolved in 14.4.1 The following issues were found in previous releases and were resolved in 14.4.1: Identifier Description CSCuo54112 Resolved the issue where Cisco TMSAE failed to process data if the Cisco TMS database contained participants with names longer than 50 characters. CSCuo76802 Resolved the issue where the Recurrence popup window did not work at all if using Internet Explorer 9.
Resolved issues Identifier Description CSCun80913 Resolved the issue with conferences hosted on an MCU that used almost all the capacity (for example one port is left). When editing the conference to add more dial-in participants, Cisco TMS added one more than requested. CSCue62960 Improved the error message displayed when booking a recurrent conference where the duration of the conference had incorrectly been set as longer than how frequently it occurred.
Resolved issues Identifier Description CSCum50651 Resolved the issue where scheduled conferences did not start or allocation failed when the master or main participant was an endpoint running TC7.x software. This occurred if Picture Mode was set to Enhanced CP and Connection Type was set to either Automatic Connect or Manual Connect.
Resolved issues Identifier Description CSCun72842 Resolved the issue where Cisco TMS did not correctly resolve ad hoc conferences hosted on a TelePresence Server in Conference Control Center. A separate conference was displayed for each call leg. CSCue26774 Resolved the issue where moving a conference to a different bridge was not reflected in Conference Control Center until the conference was selected on the old bridge.
Resolved issues Identifier Description CSCua51358 Resolved the issue where Cisco TMS reported that a system was not registered to a Unified CM even though it was registered, could make and receive calls, and could be scheduled in conferences. CSCun27802 Missing Location Settings panel added to Systems > Navigator > Add Systems > From List > Unified CM. CSCuh83367 Resolved the issue where it was not possible to set the time zone on systems that were preregistered in Cisco TMS.
Resolved issues Identifier Description CSCun79003 Resolved the issue that occurred when adding a TelePresence Conductor running XC 2.3 to Cisco TMS. The management address stayed blank in Systems > Navigator, and a ticket stating "The management address on the system is incorrectly configured ..." was displayed. Phone Books Identifier Description CSCun25502 Resolved the issue where phone book entries that appeared in more than one phone book could appear as duplicated in phone book searches.
Resolved issues Identifier Description CSCui04546 Resolved the issue where Cisco TMS incorrectly selected a bridge for a recurrent series that had no capacity for one of the occurrences; as a consequence, saving the conference failed. CSCun81408 Resolved the issue where deleted participants in a recurrent series incorrectly appeared under the Location section of the Booking Confirmation Email.
Resolved issues Identifier Description CSCul94870 Resolved the issue where Live Service used almost 100% of the CPU. This led to problems launching and controlling conferences. CSCum41321 Resolved the issue where the installer could remove the SNMP Trap Windows service. The service is now no longer removed during install/upgrade but for older installations, the service may need to be manually repaired after upgrade has completed.
Resolved issues Identifier Description CSCug26332 Resolved the issue where Cisco TMSBA's recurrenceID value did not correctly follow DST changes. CSCud35946 Resolved a number of inconsistencies in how Cisco TMS interpreted and executed recurrence patterns. CSCug37575 Editing a conference that included a system that no longer existed in Cisco TMS caused Cisco TMSXE to re-attempt the booking every 30 seconds, leading to an influx of email notifications.
Resolved issues Identifier Description CSCum65583 Resolved the issue where conference start could be delayed during failover in a redundant deployment. CSCun70364 Resolved the issue where the date picker did not open and generated JavaScript errors when using Internet Explorer 10 in standards mode. Resolved in 14.3.2 The following issues were found in previous releases and were resolved in 14.3.
Resolved issues Identifier Description CSCul17740 Resolved the issue where Cisco TMS disconnected ad hoc calls when a scheduled One Button to Push (OBTP) conference was about to start. This occurred for all participants scheduled in the OBTP conference, even if the ad hoc call was between the scheduled participants.
Resolved issues WebEx Enabled TelePresence Identifier Description CSCul86783 Resolved the issue where Administrative Tools > User Administration > Users >Synchronize all users with AD did not update WebEx usernames. Cisco TMSPE Identifier Description CSCui86265 Resolved the issue with deployments using Cisco TelePresence Management Suite Provisioning Extension, where it was not possible to access the pages under Systems > Provisioning if the machine.
Resolved issues Identifier Description CSCuh89503 Resolved the issue where scheduled conferences with extremely long durations (one or two years) could suddenly end for no apparent reason, a long time before the conference was scheduled to end. CSCuh43897 Resolved the issue where removing the tag from the Booking Invite HTML email template did not remove the ICS attachment from the HTML email that was generated and sent.
Resolved issues Identifier Description CSCui85949 Resolved the issue where the mute command in Conference Control Center for participants hosted on a TelePresence Server did not work correctly. CSCui74290 Resolved the issue where muting a participant from a TelePresence Server did not update the mute icon in Conference Control Center. CSCui74335 Resolved the issue where Conference Control Center could not display any conferences if the owner of one conference was unknown.
Resolved issues Identifier Description CSCtr17122 Resolved the issue in Systems > Navigator > select a Cisco VCS> Active Calls where no data was shown in the Duration column. CSCuf57343 Resolved the issue where setting a SIP or H.323 password in Systems > Navigator > select a system > Settings > Edit Settings > Network Settings did not set the password on the system.
Resolved issues Reporting Identifier Description CSCug71311 Resolved several issues with charts in the Reporting pages. CSCty45266 Resolved the issue where dialing from a Cisco TMSPE-provisioned device could cause duplicate User Call Detail Records in Cisco TMS: both the device URI and the FindMe URI (which showed up as device type: Unknown) were displayed. CSCud81781 Resolved a number of issues where User Call Detail Records did not work correctly.
Resolved issues Identifier Description CSCui85970 It is no longer possible to add the value -1 in Administrative Tools > TMS Server Maintenance > Purge Old Data in Database Tables Plan and Purge Log Plan. CSCui71982 Resolved the issue where upgrading the Cisco TMS database failed and the database upgrade log contained this error: "Violation of PRIMARY KEY constraint 'PK_field_SystemFieldSettings'". This only affected deployments that included pre-registered Polycom systems.
Resolved issues Booking and routing Identifier Description CSCui50615 Resolved issue where, in some situations, Cisco TMS would not add dial-out participants to conferences scheduled with TelePresence Conductor due to not determining that the meeting was successfully created. Dial-in participants would still be able to join. CSCui57322 Resolved issue where Cisco TMS could fail to add dial-out participants to a TelePresence Conductor-scheduled conference when an alias was quickly reused.
Resolved issues Identifier Description CSCud34671 Resolved issue with editing DTMF tones in Conference Control Center for multipoint calls. CSCue94376 Sound alerts for monitored conferences now work as expected. CSCuh72094 Added missing system types and icons for some Unified CM-registered systems in Conference Control Center. CSCtr08909 Resolved issue where participants moved between conferences would receive notifications from the original conference after being moved.
Resolved issues Reporting Identifier Description CSCug56244 Resolved reporting issues in Cisco TMSAE caused by Cisco TMS failure to read global call ID for specific versions of Cisco VCS. CSCue03849 Added all Cisco TelePresence MCU cause codes, resolving some issues with incomplete CDRs. CSCud61615 Resolved font issues with generated reporting PDFs in Japanese.
Resolved issues Identifier Description CSCuh24788 Resolved the issue where the Cisco TMSPE Smart Scheduler did not allow bookings, and displayed an error message: "An option key is required to use this feature. For more information, contact Cisco". The Smart Scheduler does not require an option key. Resolved in 14.2.1 The following issues were found in previous releases and were resolved in 14.2.1: Identifier Description CSCug68465 Resolved two issues where upgrading the database could fail.
Resolved issues Identifier Description CSCue08624 Resolved the issue where changing the setup buffer after a conference had been created changed the connect time to 12:00 AM + setup buffer.
Resolved issues Identifier Description CSCuf32756 The setting Systems > Navigator > select a TelePresence Server> Settings > Extended Settings >Port Reservation has been changed to Limit Ports to Number of Scheduled Participants for consistency with the MCU products. CSCty88233 Resolved the issue where Cisco TMS did not set a port limit for TelePresence Servers. This is only supported for TelePresence Servers running software version 2.2 or later.
Resolved issues Identifier Description CSCuc48691 Resolved the issue where recurrent bookings that spanned a DST change were replicated from Cisco TMS to Microsoft Exchange with the wrong meeting time for occurrences on dates after the DST change, leading to systems being set to unavailable when they were available for bookings.
Resolved issues General Identifier Description CSCtx30758 Improved the error message displayed when a duplicate option key is added into Cisco TMS. CSCue00035 Resolved the issue where the TMSSNMPService could crash after certain database operations returned an exception. CSCue13739 Resolved the issue in Cisco TMS Analytics Extension (Cisco TMSAE) where Cisco TMS Provisioning Extension users were not imported.
Resolved issues Identifier Description CSCud07712 Resolved the issue where Cisco TMS booked all ports on an MCU type system, even though the booking was not Reservation Only. The issue happened when a user edited an existing booking and removed all participants except the MCU. CSCtz48797 Resolved the issue where the meeting password was not saved for a password protected meeting when the reservation type was set to Manual Connect.
Resolved issues Systems Management Identifier Description CSCuc65075 Removed the warning given by Cisco TMS when trying to add a Cisco VCS using the VCS’s IP address. As provisioning has been improved with Cisco TMSPE, there is no longer a requirement for this warning. CSCtx12293 Resolved the issue where a system took longer to upgrade than Cisco TMS expected and therefore Cisco TMS reported the upgrade as unsuccessful. This issue applied to systems running TC and TE software version 6 or earlier.
Resolved issues Identifier Description CSCua84377 Resolved the issue where System Name for systems provisioned by Cisco Unified CM was displayed as editable in Systems > Navigator. Changing System Name of Cisco Unified CM provisioned systems must be done from the Cisco Unified CM. CSCud07698 Resolved the issue where Cisco TMS could display erroneous warnings in Systems > Navigator. Cisco TMS did not compare IPv6 feedback receiver URLs correctly for Cisco TelePresence MCUs.
Resolved issues Reporting Identifier Description CSCud07720 Resolved the issue where Cisco TMS did not log boot events from the Cisco TelePresence Supervisor MSE 8050 or the Cisco TelePresence ISDN Gateway. CSCtr32354 Resolved the issue where Cisco TMS displayed an error in Reporting > Billing Code Statistics, when trying to view detailed data records for billing codes that contain certain UTF-8 characters (for example: æ,ø,å,# and &).
Resolved issues Identifier Description CSCuc65094 Resolved the issue in TMS Tools where Cisco TMSPE windows authentication credentials could not be validated after editing. General Identifier Description CSCua60214 Resolved the issue where the third party calendar drop-down component showed an Unlicensed message when FIPS mode was enabled on the Cisco TMS server.
Resolved issues Identifier Description CSCty74386 Resolved the TMS Scheduler issue where adding a phone book entry as the first participant followed by a dial-out number would lead to the phone book entry replacing all other participant addresses. CSCud39079 Improved Cisco TMS’ handling of database deadlocks. Resolved in 14.0 The following issues were found in previous releases and were resolved in 14.
Resolved issues Systems Management Identifier Description CSCtz83514 Resolved the issue where it was not possible to add Cisco TelePresence MX300, Profile 55 and SX20 systems which were registered to a Cisco Unified CM to Cisco TMS. CSCua52567 Cisco TMS now downloads software and release keys for provisioned systems.
Resolved issues Identifier Description CSCua59975 Resolved the issue where deleting a very large phone book from the Cisco TMS GUI could fail due to a time-out in the SQL database. CSCua59911 Improved GUI performance when accessing Booking > New Conference >Add Participants… > Phone Books tab and Phone Books > Manage Phone Books > select a very large phone book > View Contacts tab. These pages were very slow to load if the phone books contained thousands of contacts.
Open issues Identifier Description CSCty46186 Resolved the issue where removing a user from an Active Directory group did not remove that user from Cisco TMS when clicking on Administrative Tools > User Administration > Groups>Update Groups from AD or Administrative Tools > User Administration > Users >Synchronize all users with AD.
Open issues Identifier Description CSCuo65385 It is not possible to edit a user if Cisco TMS cannot contact the WebEx site configured for that user. CSCuo65380 Editing the dial string for a participant incorrectly gives a 'Route not valid' error. CSCuo51286 Meeting End Notifications appear on endpoints at the wrong time containing the wrong information. CSCuo51076 Schedule and instance state out of sync due to deleting when all instances are in the past.
Open issues Identifier Description CSCul16991 The setting: Administrative Tools > Configuration > Conference Settings >Show Reconnect Message Box on (Non Master) Endpoints is misleading as it implies that the message will still show on the Master Endpoint even if set to No but the behavior is that setting this to No does not show the message on any of the endpoints. CSCuj91844 It is not possible to save the SMTP settings in Cisco TMS if the SMTP server does not respond within 2 seconds.
Limitations Limitations Feature Limitation Time zone support n The Cisco TMS server time zone cannot be changed. n International time zone amendments such as changes to DST dates or time zone regions are automatically updated on the Cisco TMS server and in Cisco TMS through Microsoft Windows Updates. The same is not true of endpoints running Cisco TelePresence TE or TC software—they have a manual predefined list of time zones, so any changes to DST dates or time zone regions will not be reflected.
Interoperability Feature Limitation Collaboration Edge Cisco TMS does not currently support devices that are behind Collaboration Edge. Expressway Cisco Expressway-C and Cisco Expressway-E will display in Cisco TMS with system type TANDBERG VCS. System Type field Systems that previously contained TANDBERG in the system type may still show up as TANDBERG in Cisco TMS. This is primarily based on Cisco TMS reading the system type directly from the system’s API.
Upgrading to 14.4.1 Upgrading to 14.4.1 Before you upgrade Redundant deployments Customers using a redundant Cisco TMS deployment must read the upgrade instructions in Cisco TelePresence Management Suite Installation and Upgrade Guide 14.4.1 before upgrading to Cisco TMS 14.4.1. Upgrading from a version earlier than 14.2 Customers upgrading from a version of Cisco TMS earlier than 14.2 must read the upgrade instructions in Cisco TelePresence Management Suite Installation and Upgrade Guide 14.4.
Technical support Technical support If you cannot find the answer you need in the documentation, check the website at www.cisco.com/cisco/web/support/index.html where you will be able to: n Make sure that you are running the most up-to-date software. n Get help from the Cisco Technical Support team. Make sure you have the following information ready before raising a case: n Identifying information for your product, such as model number, firmware version, and software version (where applicable).
Document revision history Date Revision Description 2013-02-01 05 Added software version of Cisco Unified CM for phone book source. 2013-01-25 04 Added missing resolved issues CSCub86700 and CSCub86648. 2013-01-03 03 Release of version 14.1.1. 2012-12-14 02 Release of version 14.1. 2012-07 01 Limited distribution release of version 14.0. Cisco TelePresence Management Suite Release Notes Software Release Notes (14.4.
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