Manual

Provisioning Problem Scenarios
Database Connection Failure
When Cisco TMSPE fails to connect to the database, an error message will appear in the lower right corner when
accessing the Users page. No alarms will be raised in the diagnostics, but red indicators will show that the services are
not functioning.
"The specified network name is no longer available"
If Cisco TMS is set up with Microsoft SQL Server Data Engine using the Named Pipe protocol and connections to the
database start failing with the error message "The specified network name is no longer available", the required hotfixes
for Windows Server have not been applied.
See Cisco TMSPE server software and configuration requirements, page 16.
Log Excerpts
Look for messages like these in the log:
2012-10-25 15:02:24,951 [common] [JettyThread-24] ERROR U:administrator c.c.ts.mgmt.lib.api.i18n.Localizer -
key Lock prevents new connection, parallell connections not supported due to underlying os operations. is
not localized
2012-10-25 15:02:24,951 [common] [JettyThread-24] ERROR U:administrator c.c.t.m.l.a.i18n.ExceptionLocalizer
- Key not localized: com.cisco.ts.mgmt.ur.service.userimport.settings.UserImportCommunicationException
com.cisco.ts.mgmt.ur.service.userimport.settings.UserImportCommunicationException: null
Also look for messages containing the following or similar statements:
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) ~[na:1.6.0_34]
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) ~[na:1.6.0_34]
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) ~[na:1.6.0_34]
at java.lang.reflect.Method.invoke(Unknown Source) ~[na:1.6.0_34]
User Import Fails
If you have configured a nightly user import from AD or LDAP and it fails, a ticket will be raised. You are most likely trying
to import users logged in with a service account in AD that has an expired password.
To address the issue:
1. Ensure that all prerequisites for user import are in place. See User import requirements, page 19. Pay special
attention to the user account and password.
2. Do a manual import or wait for the scheduled import.
Email Sending Failure
If account information email is not reaching the recipients:
■ Verify that the SMTP server, port, username, and password are correctly configured in the Configuring Email
Settings, page 50.
■ Check whether antivirus software is preventing email from being sent. Some antivirus applications automatically
block all mass sending of email.
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Cisco TelePresence Management Suite Provisioning Extension with Cisco VCS Deployment Guide