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Downgrading from XC2.3.1
Cisco TelePresence Conductor Release Notes (XC2.3.1) Page 18 of 21
2. Log into the web interface.
3. Create a backup of your configuration (under Maintenance > Backup and restore).
4. Upgrade using the Upgrade page (Maintenance >Upgrade) as described in the CiscoTelePresence
Conductor Administrator Guide.
Downgrading from XC2.3.1
When downgrading from XC2.3.1 to XC2.2 or earlier, it is important that you do not use the same
configuration that you had on the system while running XC2.3.1.
We recommend that you do a backup of your configuration before every upgrade or downgrade. When
downgrading we advice you to restore the configuration back to what it was when running the earlier software
version.
Using the Bug Search Tool
The Bug Search Tool contains information about open and resolved issues for this release and previous
releases, including descriptions of the problems and available workarounds. The identifiers listed in these
release notes will take you directly to a description of each issue.
To look for information about a specific problem mentioned in this document:
1. Using a web browser, go to the Bug Search Tool.
2. Sign in with a cisco.com username and password.
3. Enter the bug identifier in the Search field and click Search.
To look for information when you do not know the identifier:
1. Type the product name in the Search field and click Search.
2. From the list of bugs that appears, use the Filter drop-down list to filter on either Keyword, Modified Date,
Severity, Status, or Technology.
Use Advanced Search on the Bug Search Tool home page to search on a specific software version.
The Bug Search Tool help pages have further information on using the Bug Search Tool.
Technical support
If you cannot find the answer you need in the documentation, check the website at
www.cisco.com/cisco/web/support/index.html where you will be able to:
n Make sure that you are running the most up-to-date software.
n Get help from the Cisco Technical Support team.
Make sure you have the following information ready before raising a case:
n Identifying information for your product, such as model number, firmware version, and software version
(where applicable).
n Your contact email address or telephone number.
n A full description of the problem.