Release Notes

Release Notes for Cisco SocialMiner Release 8.5(4) October 17, 2011

System Requirements

For information about Cisco SocialMiner, refer to the SocialMiner page on the Cisco DocWiki:

http://www.cisco.com/go/socialminer

For virtualization, hardware, and browser specifications, go to

http://docwiki.cisco.com/wiki/Virtualization_for_Cisco_SocialMiner.

Related Documentation

Cisco SocialMiner Documentation

Cisco SocialMiner is a new type of product from Cisco that uses the latest in Web 2.0 and OpenSocial

technology. The core product documentation and training materials are available from a Wiki page on

the Cisco Docwiki at

http://docwiki.cisco.com/wiki/SocialMiner.

• Online Help is available from all SocialMiner gadgets. The context-sensitive help pages describe

the gadget, how it is configured, and the configuration field details.

• Developer information is available at the Cisco Developer Network for Cisco SocialMiner:

http://developer.cisco.com/web/SocialMiner. (Requires log in with Cisco.com User ID and

Password.)

The Cisco Developer Network provides API documentation, reporting development details, a blog,

and forums.

• The SocialMiner 8.5(4) User Guide is accessible from

http://docwiki.cisco.com/wiki/SocialMiner_Release_8.5(4).

• Release Notes for Cisco SocialMiner are accessible from

http://www.cisco.com/en/US/products/ps11349/prod_release_notes_list.html

• Troubleshooting tips for SocialMiner are available on DocWiki at:

http://docwiki.cisco.com/wiki/Troubleshooting_Cisco_SocialMiner

• Open Source licensing information is available at:

http://www.cisco.com/en/US/products/ps11349/products_licensing_information_listing.html

All Cisco Unified Contact Center Documentation

For the most up-to-date version of all Cisco documentation, go to the Cisco Web page for Cisco Unified

Contact Center Products:

http://www.cisco.com/cisco/web/psa/default.html?mode=prod

Select Voice and Unified Communications > Customer Collaboration > Cisco Unified Contact Center

Products.