User Guide

Chapter 3 Getting Started
Managing Alarms
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Cisco AlarmTracker Client User Guide
OL-1501-01
Client. No notifications (e.g., e-mail) are sent out to this user or queue.
AlarmTracker Client is not intended to replace a trouble ticket management
system.
If you are performing an operation on a group of Alarm objects, all the objects
should be in a compatible state or some error could occur. Also, the Notes, Ticket
ID and Assigned To fields will be associated with all selected Alarm objects.
When you click OK, a message is sent to LGMapper for each Alarm object.
LGMapper then forwards the requests to Listener. While this is happening a
dialog box appears indicating the status of the request. A sample of this is shown
in Figure 3-6.
Figure 3-6 User Action Status Dialog
This sample shows the progress of assigning a group of objects. If the user action
on all selected Alarms is successful, the dialog box will disappear when the last
object is successfully processed. If an error occurs on at least one of the objects,
a dialog will be displayed, and the user action status dialog will remain on the
screen.
You can abort a user action on a group of Alarms by clicking Cancel on the status
dialog. Any actions already successfully completed are not undone.