User Guide

Chapter 1 AlarmTracker Client Introduction
Overview
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Cisco AlarmTracker Client User Guide
OL-1501-01
Each AlarmTracker client application requires a DCOM connection to an
LGMapper server, so the LGMapper server can be thought of as a distributor (and
logger) of Listener Events. In addition, server-side filtering can be deployed on
LGMapper servers to customize the system to serve a particular TAC's needs.
For example, the Brussels support center might support European customers only.
In this case, server-side LGMapper filtering can be used to log only Events for the
subset of European customers. Similarly, another TAC might be designated to
support only a single product. Again, server-side LGMapper filtering can be used
to filter and log only Events for that one product.
The Remote Monitoring Suite as a whole provides the following features:
• Remote logging and archiving of Events and Alarms using SQL Server
databases
• Support for multiple customers
• Support for multiple products
• Fault-tolerant design
• Near real-time monitoring capabilities
• Object-oriented hierarchy of product systems
• Filtering capabilities on LGMapper to select and log just the data that is
relevant
The AlarmTracker Client application provides the following features:
• Full-featured application with many customizable views of Alarm objects
• Filtering capabilities to minimize the amount of data viewed to allow users to
better focus on their tasks
• Support to track what the TAC is doing about each Alarm. Includes ability to
track who assigned Alarms and who they were assigned to, and ability to
exclude Alarms from consideration.
• Loose coupling to trouble ticket systems via the TicketID field. Allows
AlarmTracker clients to navigate between the AlarmTracker monitoring
system and a trouble ticket system via this identification field.
• Integrated on-line Help system. Custom product help can be obtained for each
Event displayed. In addition, interfaces are defined to allow a third party to
build a custom help guidance system and integrate it with the AlarmTracker
client application (see the Remote Monitoring Administration Guide for
information on how to do this).