User Guide

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Cisco AlarmTracker Client User Guide
OL-1501-01
Chapter 8 Main View
Ticket ID Finder View
Ticket ID Finder View
The Ticket ID Finder View is a list control view that is very similar in format to
the Alarm Details View described in Alarm Details View, page 8-4. The primary
difference is that it also includes some controls at the top of the view to allow you
to select a specific Ticket ID to search for. This view is used to display all Alarm
objects associated with a particular Ticket ID.
You can switch to the TicketID Finder View by selecting View > Ticket ID
Finder, or the equivalent Toolbar button.
Figure 8-10 Sample of Ticket ID Finder View
When you enter a Ticket ID and click Find, the list control will fill with all Alarm
objects that have that match the Ticket ID entered.
This view is most useful when a set of Alarms are generated for some system fault
and they all get associated with a single trouble ticket. Sometimes it is useful to
clear or delete all such Alarms so this view provides an easy way to quickly find
them all.